Customer Service Representative

TEKsystems; Louisville (KY); Hybrid; USD 10,000 - 60,000; Full time

Job summary

A leading provider of business and technology services is hiring for a Customer Service Representative role in Louisville, KY. The position involves entering data, assisting callers, and requires obtaining a Pharmacy Tech License after hire. This hybrid role values strong communication skills, call center experience, and a flexible work schedule.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Employee Assistance Program

Qualifications

• AGENT WILL BE REQUIRED TO OBTAIN A PHARMACY TECH LICENSE.
• Previous call center experience preferred.
• A minimum typing speed of 35 wpm.

Responsibilities

• Enter accurate information.
• Handle data entry for multiple programs.
• On occasion will handle inbound/outbound calls.

Skills

Communication

Problem Solving

Interpersonal Skills

Education

Pharmacy Tech License

Tools

Microsoft Office

Job description

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Description

Work Schedule: ONCE OUT OF TRAINING 10:00-6:30

Work location Type: HYBRID TRAINING ONSITE ONCE DEEMED PROFICIENT RELEASED TO WORK FROM HOME.

Skills

AGENT WILL BE REQUIRED TO OBTAIN A PHARMACY TECH LICENSE.

CALL CENTER EXPERIENCE AS THEY WILL BE CROSSED TRAINED TO ASSIST WITH PHONES

Job Duties And Responsibilities

• Enter accurate information.
• Handle data entry for multiple programs.
• On occasion will be handling inbound and/or outbound phone calls to/from patients caregivers and providers.
• Provide appropriate customer service and an effortless experience to the caller.
• Follow Cover My Meds policies and procedures.
• Ability to work a flexible work schedule.
• Board of Pharmacy Tech License required within 30 days from start date.
  
  
  

Job Requirements/Previous Experience

• Previous call center experience preferred.
• Previous healthcare experience desired
• Excellent interpersonal communication skills
• Strong problem-solving skills
• Proficient with Microsoft Office
• Able to type 35 wpm or greater.
  
  
  

Work Schedule: Monday - Friday TBD

Is this Remote/Hybrid/Onsite? Hybrid

Experience Level

Entry Level

Pay And Benefits

The pay range for this position is $17.00 - $17.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a hybrid position in Louisville,KY.

Application Deadline

This position is anticipated to close on Jun 25, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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