Customer Service Representative

Path Arc; Jurupa Valley (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in customer service, Path Arc, is seeking a Customer Service Representative to assist with client inquiries and product information. The ideal candidate will be empathetic, eager to solve customer problems, and will thrive in a fast-paced environment. This role offers opportunities for advancement and flexible hours, with remote positions available.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility

Flexible hours

Qualifications

• Previous experience in customer support or related field.
• Excellent communication skills over phone and online.
• Ability to multitask and manage time effectively.

Responsibilities

• Answer and manage incoming calls, emails, and chats.
• Assess customer needs and provide solutions for a positive experience.
• Record and organize customer interactions.

Skills

Communication

Multitasking

Time Management

Customer Focus

Education

Previous experience in customer support or related field

Tools

Basic computer skills

Job description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)