Customer Service Representative

Copart; Louisville (KY); On-site; USD 10,000 - 60,000; Full time

Job summary

Copart is seeking a Customer Service Representative to provide exceptional service to clients and facilitate vehicle releases. The role requires a high school diploma and experience in a customer service environment. Expected duties include problem-solving and communication with clients. Various employee benefits such as medical, dental, and a 401k match are offered.

Benefits

Medical/Dental/Vision

401k plus a company match

Employee Stock Purchase Plan

Employee Assistance Program

Vacation & Sick pay

Paid Company Holidays

Life and AD&D Insurance

Discounts

Qualifications

• One year of office support experience in a customer service role preferred.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Provide exceptional customer service to internal and external customers.
• Obtain release of vehicles located at various locations.
• Answer and place calls professionally.

Skills

Excellent customer service skills and attitude

Excellent written and verbal skills

Attention to detail

Problem-solving

Computer proficiency - MS Suite

Bilingual skills

Education

High School diploma

Job description

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Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.

Required Skills And Experience

• One year of office support experience in a customer service role preferred
• High School diploma
• Excellent customer service skills and attitude
• Excellent written and verbal skills
• Proficient with office equipment
• Attention to detail
• Problem-solving
• Computer proficiency - MS Suite
• Typing speed 45WPM
• Professional appearance
• Ability to multi-task in a fast-paced environment
• Bilingual skills a plus
• Occasional overtime as needed
  
  

Pay $18.00 - $20.29

Benefits Summary

• Medical/Dental/Vision
• 401k plus a company match
• ESPP - Employee Stock Purchase Plan
• EAP - Employee Assistance Program (no cost to you)
• Vacation & Sick pay
• Paid Company Holidays
• Life and AD&D Insurance
• Discounts
  
  

Along With Many Other Employee Benefits.

At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Motor Vehicle Manufacturing

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