Customer Service Representative

Pawfect Shine; Los Angeles (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Paid training

Full-time position

Supportive team environment

Opportunities for professional growth

Employee discounts on eligibleservices

Job summary

Pawfect Shine in Los Angeles, CA is seeking a friendly and organized Customer Service Representative to join our pet grooming team. You will greet clients and their pets, answer questions about services, schedule appointments, and process payments at the reception.

The role emphasizes excellent communication, strong organizational skills, and comfort working around dogs. We offer paid training, full-time on-site hours, and opportunities for growth within a supportive team.

Qualifications

• High school diploma or equivalent preferred.
• Excellent interpersonal and verbal communication skills.
• Friendly, professional, and customer-focused attitude.
• Strong organizational skills and attention to detail.
• Comfortable working around dogs and other pets.

Responsibilities

• Welcome customers and their pets in a friendly and professional manner.
• Assist customers with questions about grooming services and appointments.
• Schedule, confirm, and update customer appointments.
• Check pets in and out for grooming services.
• Collect and process customer payments.
• Maintain accurate customer and appointment information.
• Keep the reception and customer areas organized and welcoming.
• Assist with general customer service and daily salon operations as needed.

Skills

Interpersonal skills

Verbal communication

Customer-focused attitude

Organizational skills

Pet-friendly

Education

High school diploma or equivalent

Job description

Pawfect Shine is seeking a friendly, organized, and dependable Customer Service Representative to join our team in Los Angeles. This position is ideal for someone who enjoys helping pet owners, providing excellent customer service, and supporting the day-to-day operations of a professional pet grooming business.

Responsibilities

• Welcome customers and their pets in a friendly and professional manner
• Assist customers with questions about grooming services and appointments
• Schedule, confirm, and update customer appointments
• Check pets in and out for grooming services
• Collect and process customer payments
• Maintain accurate customer and appointment information
• Keep the reception and customer areas organized and welcoming
• Assist with general customer service and daily salon operations as needed

Qualifications

• High school diploma or equivalent preferred
• Excellent interpersonal and verbal communication skills
• Friendly, professional, and customer-focused attitude
• Strong organizational skills and attention to detail
• Comfortable working around dogs and other pets

Compensation & Benefits

• $18–$25 per hour, depending on experience
• Full-time position
• Paid training
• Supportive team environment
• Opportunities for professional growth
• Employee discounts on eligible services

Job Type

Full-time, On-site

Location

Los Angeles, CA