Customer Service Representative

Third Party CS; Los Angeles (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in customer service is seeking a Customer Service Representative to join their team in Los Angeles. The role involves addressing client inquiries, providing product information, and ensuring customer satisfaction through effective communication and problem-solving. With opportunities for remote work and flexible hours, this position also presents potential for growth and advancement in the company.

Benefits

Health insurance coverage (dental and vision included)

Strong retirement plan benefits

Opportunities for upward mobility

Flexible working hours

Remote work options available

Qualifications

• Experience in customer support, client services, or sales.
• Excellent communication skills across phone and digital platforms.
• Basic computer proficiency.

Responsibilities

• Deliver excellent customer care by assessing customer needs.
• Manage incoming calls, emails, and chats efficiently.
• Record and file customer interactions accurately.

Skills

Communication

Multitasking

Time Management

Active Listening

Customer-focused Attitude

Education

Experience in customer support or related fields

Job description

The customer service representative will be responsible for answering client inquiries, providing product information, and assisting customers by being informative, empathetic, and eager to resolve issues quickly. Must be willing to listen, learn, and address customer concerns effectively.

Customer Service Job Duties and Responsibilities

• Deliver excellent customer care by assessing customer needs and providing accurate solutions, troubleshooting, or guidance for a positive experience.
• Manage incoming calls, emails, chats, and interactive voice response systems efficiently.
• Follow all customer service procedures and policies diligently.
• Strive to meet and exceed personal and team targets.
• Record, organize, and file customer interactions and account changes accurately.
• Upsell products or services when appropriate.
• Schedule callbacks and appointments to resolve customer needs.

Requirements

• Previous experience in customer support, client services, sales, or related fields.
• Excellent communication skills across phone and digital platforms.
• Basic computer proficiency and experience.
• Ability to multitask effectively.
• Strong time management and prioritization skills.
• Active listening skills, with the ability to relay information clearly and address questions or concerns.
• Customer-focused attitude to ensure positive experiences and resolutions.
• Health insurance coverage (dental and vision included).
• Strong retirement plan benefits.
• Opportunities for upward mobility into other positions and management roles.
• Flexible working hours.
• Remote work options available (work from home).