Customer Service Representative

Airbus; Lookout Valley (TN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid parental leave

Education assistance program

Employee assistance program

401(k)

Job summary

Brenntag US is seeking a Customer Service Representative to create a positive customer experience by providing timely communication and accurate order processing across the full order life cycle, from entry to delivery.

You will coordinate with sales, logistics and other teams to ensure on-time fulfillment, handle changes and returns, resolve issues, and maintain up-to-date customer records while adhering to safety, quality and regulatory requirements.

Qualifications

• 2+ years of experience in Customer Service or similar discipline.
• Experience with ERP/CRM systems and Microsoft Office.
• Ability to work in fast-paced, deadline-driven environments and multitask.

Responsibilities

• Process orders accurately and communicate order status to customers.
• Audit orders for pricing, terms, ETA and carrier details.
• Maintain customer files with pricing, addresses, and delivery instructions.
• Collaborate with sales and other teams to fulfill orders and resolve issues.

Skills

Customer service experience

Communication

Multitasking

Problem solving

Tools

ERP/CRM systems

Microsoft Office

Job description

Your Role & ResponsibilitiesJob Summary:The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is responsible for accurate and prompt processing of customer orders and full order life cycle management: order processing, order management, order changes, cross collaboration required for order fulfillment, and leading all order related communication to the customer.Job Description:Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer.Verifies all shipping, billing, pricing, and purchase order information.Enters special instructions related to orders, customer requests/code maintenance, and notes.Update customer files with quoted pricing, new items, address changes, delivery instructions, etc.Communicate and provide necessary support to sales staff while in the field.Regularly communicates with internal and external customers on various issues.Operates as a team member on all data entry and order intake, supporting other Customer Service Representatives as necessary.Audits customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking other's orders.Documents and resolves customer complaints.Process customer product returns in a timely manner and in accordance with prescribed and documented procedures.Responsible for Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures.Your ProfileEducation and Experience:2+ years of experience in Customer Service or similar discipline.Chemical Distribution or Manufacturing is a plus.Must have the capacity to problem solve, work independently, and consistently demonstrate strong listening, speaking and decision-making skills.Excellent interpersonal skills with a passion for collaboration.Skilled at working in a fast-paced, deadline-driven environment to prioritize heavy workload and multitasking.Dedication to teamwork, customer satisfaction, and results.Excellent written/oral communication skills.Willingness to work overtime, have on-call hours, or work after hours.Keeping calm when on customer calls.Experience with Microsoft Office Suite, ERP/CRM systems, and team collaboration tools.Our OfferWe aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.Paid parental leaveEducation assistance programEmployee assistance programVarious healthcare plan options as well as 401(k)Interested?We look forward receiving your application.Brenntag and its subsidiary companies will provide equal employment opportunities to all applicants without regard to any category protected by federal, state or local law, including as applicable, applicant’s actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression (including transgender status), gender (including pregnancy, childbirth, lactation and related medical condition), genetic information, military service, national origin, ancestry, citizenship status, age, veteran status, physical or mental disability, protected medical condition as defined by applicable federal, state or local law, political affiliation, marital status, membership in an employee organization, parental status, expunged juvenile record, or any other status protected by federal, state, or local law. Brenntag will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal, state, or local law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at [e-mail] (phone, tty, fax, email, etc.).Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.Brenntag TA Team