Customer Service Representative

Airbus; Kentucky; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid parental leave

Education assistance program

Employee assistance program

401(k)

Job summary

Brenntag is seeking a Customer Service Representative to create a positive customer experience through timely communication and accurate order processing across the full order lifecycle. You’ll verify data, update files, and collaborate with sales and internal teams to resolve issues and drive customer satisfaction.

Ideal candidates have 2+ years in customer service, strong communication, and the ability to multitask in a fast-paced environment with ERP/CRM systems.

Qualifications

• 2+ years of experience in Customer Service or similar discipline.
• Experience in Chemical Distribution or Manufacturing is a plus.
• Excellent written/oral communication skills.
• Capable of problem solving, working independently, and handling a heavy workload.

Responsibilities

• Place and confirm orders via phone, email or EDI and inform customers of changes.
• Verify shipping, billing, pricing, and purchase order information.
• Enter special instructions and update customer files with pricing and delivery details.
• Support sales staff and communicate with customers in the field and office.
• Audit POs for pricing, quantity, terms, ETA, carrier, and notes.
• Process returns promptly per documented procedures.
• Ensure compliance with safety, quality and regulatory policies.

Skills

Customer service experience

Problem solving

Communication skills

Team collaboration

Multitasking

Attention to detail

Tools

Microsoft Office Suite

ERP/CRM systems

Team collaboration tools

Job description

Your Role & Responsibilities

Job Summary: The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is responsible for accurate and prompt processing of customer orders and full order life cycle management: order processing, order management, order changes, cross collaboration required for order fulfillment, and leading all order related communication to the customer.

Responsibilities

• Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer.
• Verifies all shipping, billing, pricing, and purchase order information.
• Enters special instructions related to orders, customer requests/code maintenance, and notes.
• Update customer files with quoted pricing, new items, address changes, delivery instructions, etc.
• Communicate and provide necessary support to sales staff while in the field.
• Regularly communicates with internal and external customers on various issues.
• Operates as a team member on all data entry and order intake, supporting other Customer Service Representatives as necessary.
• Audits customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking other's orders.
• Documents and resolves customer complaints.
• Process customer product returns in a timely manner and in accordance with prescribed and documented procedures.
• Responsible for Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures.

Education and Experience

2+ years of experience in Customer Service or similar discipline. Chemical Distribution or Manufacturing is a plus.

Must have the capacity to problem solve, work independently, and consistently demonstrate strong listening, speaking and decision-making skills.

Excellent interpersonal skills with a passion for collaboration.

Skilled at working in a fast-paced, deadline-driven environment to prioritize heavy workload and multitasking.

Dedication to teamwork, customer satisfaction, and results.

Excellent written/oral communication skills.

Willingness to work overtime, have on-call hours, or work after hours.

Keeping calm when on customer calls.

Experience with Microsoft Office Suite, ERP/CRM systems, and team collaboration tools.

Our Offer

• Paid parental leave
• Education assistance program
• Employee assistance program
• Various healthcare plan options as well as 401(k)

Equal Employment Opportunity

Brenntag and its subsidiary companies will provide equal employment opportunities to all applicants without regard to any category protected by federal, state or local law, including as applicable, applicant’s actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression (including transgender status), gender (including pregnancy, childbirth, lactation and related medical condition), genetic information, military service, national origin, ancestry, citizenship status, age, veteran status, physical or mental disability, protected medical condition as defined by applicable federal, state or local law, political affiliation, marital status, membership in an employee organization, parental status, expunged juvenile record, or any other status protected by federal, state, or local law.

Brenntag will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested.

Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization.

We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic.

We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.

Company Overview

Brenntag TA Team Brenntag is the leading global distributor of chemicals and ingredients, committed to connecting customers and suppliers within networks. We add value for our customers and partners every step of the way: through our product knowledge, innovation, and sustainable solutions, combined with our passion for service excellence and commitment to safety.

Headquartered in Essen, Germany, and with more than 17,500 experts at about 600 locations in 72 countries, our two global divisions, Brenntag Essentials and Brenntag Specialties, offer a full range of industrial and specialty chemicals and ingredients. Therefore, our clients and partners can count on us for global reach combined with local agility and execution.

As an employer, we embrace diversity and foster a sense of community and collaboration in an environment where employees are encouraged to share ideas and work together. We engage our employees in the company’s mission for collective success, by building long-term stability and safety through trust and clarity across the organization.

We believe in empowering our employees to reach their full potential and shape the future.

For more information, please visit www.brenntag.com