Customer Service Representative

Planet Fitness; Livonia (MI); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Great growth opportunities

Training program

Set Schedule

Medical benefits

401(k) with employer match

Profit sharing

Free Black Card Membership

Paid time off

Night shift premium

Job summary

Planet Fitness Livonia seeks an Assistant Manager to lead the club’s operations, provide superior member service, and drive a high‑performing team to deliver a consistently exceptional “Judgement Free” experience.

You will work with the General Manager to recruit, train, and schedule staff, ensure safety and cleanliness, greet members, resolve inquiries, and uphold Planet Fitness standards while contributing to the club’s profitability.

Qualifications

• At least one year of management experience required. Fitness, retail or hospitality experience strongly preferred.
• Associate’s degree in Exercise Science, Business, Kinesiology, or similar degree, or a combination of experience and education preferred.
• Must be 18 years of age or older.
• Continual standing and walking during your shift.
• Continual talking to members and potential members in person and on the phone during your shift.
• Must be able to lift 45 pounds.

Responsibilities

• In partnership with the General Manager, the Assistant Manager is responsible for the entire operation and management of the Club, ensuring positive member experience, teamwork and operational excellence.
• In the absence of the Club General Manager, manage all aspects of the Club’s operation and motivate the team to achieve productivity and customer service goals.
• Assist with recruitment, hiring and training to ensure full staffing at all times.
• Ensure excellence in Company Customer Service/Member Service by greeting, assisting and responding to member inquiries.

Skills

Customer service

Team leadership

Communication

Operational excellence

Education

Associate degree or equivalent in Exercise Science/Business/Kinesiology or related field

Job description

Job Details

Job Location: EFG Livonia - Livonia , MI 48152, Salary Range: $14.50 Hourly, Job Shift: Full Time, We are looking forAssistant Managerswho want to be part of the Planet Fitness team! As an Assistant Manager, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience, and leading a team of associates to achieve operational excellence!

Benefits

• Great growth opportunities - we are a dynamic and growing company!
• An excellent Training program.
• Set Schedule
• Employee Referral Bonus program
• Medical, Dental and Vision insurance benefits.
• 401(k) with a generous employer match
• Profit sharing program!
• FREE Black Card Membership (inspiring you and your closest friend to be your best!)
• A generous paid time off policy that is available on your start date and increases along with your tenure!
• This position has a $1/hour premium added to any hours worked 10:00 PM-6:00 AM.
• A sparkling clean work environment (where we all pitch in to keep the club pristine!)
• Contribute to changing people's lives every day by helping us create a healthier Planet
• Work hard play hard with an amazing group of talented, dynamic team members

Responsibilities

In partnership with the General Manager, the Assistant Manager is responsible for the entire operation and management of the Club, ensuring positive member experience, teamwork and operational excellence.

The Assistant Manager, manages and is responsible for all aspects of the Club’s operation in the absence of the Club General Manager. To work productively as part of a team and to motivate and inspire the team to achieve club productivity and customer service goals. To follow all Company standards, ensuring that the work shift contributes to the financial best interests of the Club, ensuring the individual and collective skills of the team are utilized effectively, and both the staff and member experience is positive.

The Assistant Manager will assist with recruitment, hiring and training in order to ensure that the club is fully staffed at all times.

Ensures excellence in Company Customer Service/Member Service at all times by consistently creating a welcoming environment for the members by greeting and assisting, as well as quickly responding to member inquires and needs.

Qualifications: Requirements

• At least one year of management experience required. Fitness, retail or hospitality experience strongly preferred.
• Associate’s degree in Exercise Science, Business, Kinesiology, or similar degree, or a combination of experience and education preferred.
• Must be 18 years of age or older.
• Continual standing and walking during your shift.
• Continual talking to members and potential members in person and on the phone during your shift.
• Must be able to lift 45 pounds.

What It Means to Join the Planet Fitness Team

• It means embodying our EPIC core values: Executional Excellence, People First, Integrity and Customer Mania.
• It means being part of a company that cares about improving the health and well-being of our communities.
• It means being a part of a supportive, engaging, inclusive workforce that values diversity and creates an environment where everyone can feel they belong.
• It means encouraging professional growth and development.
• It means creating a positive impact in our local communities through philanthropic initiatives.
• It means being part of a brand of which you can be proud!

Equal Opportunity Employer