Customer Service Representative

Crash Champions; Little Rock (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (“Cash From Crash”)

5 Paid Holidays

Job summary

Crash Champions in Little Rock, AR is seeking an Administrative Assistant to greet customers, answer phones, and provide clerical support to our General Managers and Service Advisors. You will handle documentation, invoicing, and data entry while maintaining a welcoming reception area in a busy collision repair facility.

The role emphasizes customer service, organization, and teamwork across departments, with competitive benefits and growth opportunities at a growing MSO.

Qualifications

• Customer-facing role requiring strong interpersonal and problem-solving skills.
• Ability to manage high call and email volume with composure.
• Strong multitasking and organizational abilities.

Responsibilities

• Greet and assist all customers and prospective customers promptly and professionally.
• Keep the workspace clean as the first point of contact at the facility.
• Manage incoming phone calls, walk-in business, and written correspondence and route to the appropriate person or department.
• Provide clerical and administrative support to General Managers and Service Advisors.
• Handle receivables/payables and input information into accounting systems and spreadsheets; balance month-end statements.

Skills

Interpersonal skills

Analytical thinking

Multitasking

Communication skills

Patience

Job description

Champions Do More

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert . For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.

Responsibilities

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
• Clean workspace, this is the first point of contact our customers have with our facility.
• Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
• Provide clerical and administrative support to the General Managers and Service Advisors.
• Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
• Perform other related duties as assigned

Qualifications

• Interpersonal and customer service skills.
• Analytical and problem-solving skills.
• Multitasking and organizational skills.
• Ability to answer a high volume of calls and/or emails daily.
• Attentiveness and patience

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.