Customer Service Representative

TDK Corporation of America; Lincolnshire (IL); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

401K plan with company match

Pension plan

Paid time off

Job summary

TDK Corporation of America is looking for a customer service representative based in Lincolnshire, IL. This hybrid role involves maintaining customer accounts, coordinating with vendors, and processing customer demands to ensure timely delivery.

Ideal candidates will have at least 1+ years of experience in customer service, familiarity with order management, and intermediate skills in Excel. TDK offers competitive salaries, a robust benefits package, and an opportunity for growth within the electronics industry.

Qualifications

• At least 1+ years of Customer Service experience working with large orders.
• Experience with supply chain/logistics, order management and inventory levels.
• Must be at an intermediate level working in Excel.

Responsibilities

• Read correspondence from both internal and external sources.
• Monitor and report company fill rate performance to delivery schedules.
• Monitor and verify the status of customer orders.
• Prepare and deliver orders coverage, shipments, invoicing and reports.
• Arrange scheduling for vendors' production facility to meet delivery requirements.
• Maintain customer relationships by interfacing with customer staff.
• Process/fill orders and verify pricing and terms.
• Plan and document future inventory needs and ensure replenishment.
• Respond to customer inquiries for information and problem solving.
• Identify non-moving inventory items for disposal.

Skills

Customer Service experience

Supply chain/logistics experience

Intermediate Excel skills

Multi-tasking

Experience with SAP

Job description

The ideal candidate loves talking to people and proactively solving issues. The candidate will be responsible for maintaining customer accounts. Coordinate between the customer, vendors, and sales to ensure proper delivery to customer. Responsibilities include but are not limited to customer demand processing, record keeping of purchase orders and MRA processing.

This position will be Hybrid: 2 days from home, 3 days on-site in Lincolnshire, IL

Main Responsibilities

• Correspondence Reading - Read correspondence from both internal and external sources.
• Delivery Follow-up - Monitor and/or report company fill rate performance to delivery schedules.
• Order Monitoring - Monitor and verify the status of customer orders.
• Order Reporting - Prepare and/or deliver orders coverage, shipments, invoicing and other reports related to order processing.
• Vendor Scheduling - Arrange scheduling for vendors' production facility in order to meet delivery requirements.
• Customer Relationships - Maintain customer relationships by interfacing with customer staff (engineering, purchasing, etc.)
• Order Processing - Process/fill orders and/or verify pricing and terms.
• Inventory Planning - Plan and document future inventory needs, policies and procedures. Plan levels of inventory required and ensure that replenishment techniques are executed properly.
• Customer Inquiries - Respond to customer or potential customer requests for information and/or problem solving.
• Non-Moving Inventory - Identify non-moving inventory items and arrange for disposal.

Qualifications

• At least 1+ years of Customer Service experience working with large orders.
• Experience with supply chain/logistics, order management and inventory levels.
• Must be at an intermediate level working in Excel.
• Ability to multi-task, organize, and prioritize work.
• Experience with SAP.

As a leader in the electronics industry, TDK Corporation of America offers everything from electronic components, materials and power supplies to factory automation systems, anechoic chambers, test systems and more. TDK is committed to technical excellence, steady growth and personal development. We value quality, customer service, positive attitudes, continuous improvement, and initiative! We provide competitive salaries and an excellent benefits package that includes medical, dental, life and disability insurance. We also offer a 401K plan with company match, a pension plan, paid time off, and more. TDK Corporation of America is an Equal Opportunity Employer.

The actual salary offered will be based on a number of factors including but not limited to the qualifications of the applicant, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.