Customer Service Representative

Genuine Parts Company; Lexington (KY); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in industrial distribution seeks a Customer Service Representative in Lexington, KY. This role involves managing customer inquiries, fulfilling orders, and maintaining relationships to ensure high customer satisfaction. The position requires strong communication skills and attention to detail, ideal for individuals seeking growth in customer service within a dynamic company.

Benefits

Health care coverage

401(k) options

Tuition reimbursement

Vacation and holiday pay

Qualifications

• Typically requires a high school diploma or GED.
• Zero to three years of related experience preferred.
• Product knowledge is preferred.

Responsibilities

• Responds to customer inquiries and handles order entry.
• Builds customer relationships to drive repeat business.
• Expedites backorders and prepares orders for shipment.

Skills

Reliability

Organization

Attention to detail

Communication

Multi-tasking

Time management

Education

High school diploma or GED

Job description

Customer Service Representative page is loaded

Customer Service Representative

Apply remote type On-Site locations Lexington, KY, USA time type Full time posted on Posted 30+ Days Ago job requisition id R24_0000023891

SUMMARY:
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES:
• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE:
Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES:
• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

About Us

For 93 years, GPC has strived to be one of the world’s leading distribution organizations by setting the standards for performance and value for our customers and our stakeholders. With over 500 locations and 15 distribution centers, Motion services more than 200,000 customers across the food and beverage, iron and steel, chemical, automotive, medical and pharmaceutical, pulp and paper, petrochemical, wood and lumber industries. Today, we’re proud to say we’re a leading industrial parts distributor in North America.