Customer Service Representative

Bosma-Industries-For-the-Blind-Inc; Legendary Hills (IN); On-site; USD 36,000 - 42,000; Full time

Job summary

Bosma Enterprises in Indianapolis, IN seeks a Customer Service Representative for a full-time, temp-to-hire role. You will provide basic customer service, process EDI orders, and support the CS team, working on-site at least 3 days per week.

You will use Salesforce, EDI, Word, Excel, and Gmail to assist customers, write clear communications, and produce monthly reports for the CS Manager. A high school diploma or GED and 2+ years in CS are required or preferred.

Qualifications

• High school diploma or GED is required.
• A minimum of two years' experience in Customer Service is preferred.
• Knowledge of Salesforce or another CRM is preferred.

Responsibilities

• Perform all basic Customer Service functions.
• Process all integrated and non-integrated EDI orders, including answering inquiries and resolving EDI errors.
• Provide monthly CABVI reports to CABVI and the Customer Service Manager.
• Acknowledge, process, and resolve all customer claims.
• File pertinent claims with the freight forwarder/carrier to recover costs of damages/losses.
• Provide daily and monthly number reports to the Executive Vice President.
• Use technology to perform job duties daily (Word, Excel, Gmail, Salesforce, EDI).
• Ensure work is accurate, timely and aligned with SOPs and best practices.
• Collaborate with customers, staff and stakeholders in a professional manner.
• Suggest process improvements to support Bosma Enterprises' mission.

Skills

Customer Service

Communication

Team player

Multitasking

Discretion

Education

High school diploma or GED

Tools

Salesforce

EDI

Microsoft Word

Microsoft Excel

Gmail

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time Clerical Indianapolis, IN, US

7 days ago Requisition ID: 1042

This is a Temp-to-Hire position.

Candidates must live within commuting distance of our NW Indianapolis office and be able to work on-site at least 3 days per week.

Overall Responsibilities:

Provide exceptional Customer Service, including basic Customer Service functions and customer support.

Education and Experience:

• High school diploma or GED is required.
• A minimum of two years' experience in Customer Service and knowledge of Salesforce or another customer relationship management (CRM) software is preferred.

Required Skills and Abilities:

• Ability to perform all basic Customer Service functions.
• Ability to complete assigned tasks accurately and in a timely manner.
• Professional written and verbal communication skills.
• Proficient or has the ability to quickly learn technology/software used in the day-to-day operation of the Customer Service department, including Microsoft Word, Excel, G-Mail, Salesforce, EDI, and internet navigation.
• Ability to learn Bosma Enterprises' product and service offerings and follow standard operating procedures (SOPs) and business practices.
• Ability to prioritize workload in a demanding business environment.
• Ability to establish and build effective relationships with coworkers, customers, and other stakeholders.
• Ability to handle files and data with discretion.
• Self-starter who is an adaptable team player and capable of multi-tasking with little or no supervision.
• Ability to meet or exceed tight project deadlines.

Job Duties and Responsibilities:

• Perform all basic Customer Service functions.
• Process all integrated and non-integrated EDI orders, including answering inquiries and resolving EDI errors.
• Provide monthly CABVI reports to CABVI and the Customer Service Manager.
• Acknowledge, process, and resolve all customer claims.
• File pertinent claims with the freight forwarder/carrier in an attempt to recover costs of damages/losses.
• Provide daily and monthly number reports to the Executive Vice President.
• Use technology, including Microsoft Word, Excel, Gmail, Salesforce, EDI, and internet navigation, to perform job duties daily.
• Assure work is done accurately, in a timely manner, and conforms to industry-accepted best practices.
• Utilize knowledge of Bosma Enterprises' products and services to solve customer problems.
• Collaborate and communicate with customers, staff, and other stakeholders in a professional and positive manner.
• Maintain basic competence of all Customer Servicecore functionsto provide back-up when needed.
• Suggest process improvements to better Bosma Enterprises' evolving mission-driven business.
• Handle data and sensitive information with the highest level of discretion
• Report any departmental concernsto theCustomer Service Manager.
• Perform other duties as assigned.
• Action-Oriented – take strategies and ideas, develop plans and turn them into reality
• Resilient – bouncing back from difficult situations, maintaining a positive outlook and finding a way forward, requires courage and commitment

Core Values:

• I will communicate in a way that makes others feel respected, valued and heard.
• I will actively listen to others when they communicate with me.
• I will work together with others to achieve our goals.
• I will be open to change as it will support the Bosma Mission and Vision
• I will take risks when necessary.

Accountability

• I will arrive on time for my shift and be ready to work.
• I will help my coworkers.
• I will acknowledge my mistakes and work to correct them.
• I will work on solutions to problems and communicate them to my leader respectfully and collaboratively
• I will be willing to accept constructive feedback to improve my performance.
• I will perform to the expectations outlined in my role.
• I will conduct myself at work in a way that creates a positive outlook.
• I will have an open mind to changes that provide benefits and opportunities to others.
• I will challenge myself to be curious and a lifelong learner.
• I will positively collaborate with others.

The employee filling this position has been authorized by the Bosma Management Team to perform the job duties listed in this job description.