Customer Service Representative

STEVES AND SONS INC in; Lebanon (TN); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Job summary

Steves & Sons, a 160-year-old family-owned door manufacturer, is seeking a proactive Customer Service Representative to manage the full customer order cycle from quotation to delivery. This on-site role in Lebanon, TN requires strong organization and clear communication to ensure timely order fulfillment and exceptional service.

Responsibilities include order management, customer inquiries, sales support, and coordinating production and logistics with Master Scheduler, Shipping, and Quality

Qualifications

• Proven experience in customer service, order management, or a similar role within a manufacturing or distribution environment is preferred.
• Strong organizational skills and exceptional attention to detail.
• Excellent communication and interpersonal skills, with a professional phone and email manner.
• Ability to coordinate multiple departments and prioritize tasks in a fast-paced environment.
• Proficiency with order management systems, ERP software, and Microsoft Office Suite.
• A collaborative approach to problem-solving and a commitment to meeting customer expectations.

Responsibilities

• Order Management: Accurately process and enter customer orders into our management system, review details (pricing, quantities, specs), and provide timely confirmations and updates.

Skills

Customer service

Order management

Communication

Coordination

Microsoft Office

Tools

ERP software

Order management systems

Microsoft Office Suite

Job description

Customer Service Representative (Administrative)

About Us

Steves & Sons, a proud 160-year-old family-owned door manufacturer, is a leader in the millwork industry, dedicated to craftsmanship and quality. We are seeking a diligent and customer-focused individual to join our team in Lebanon, TN, and act as the crucial link between our customers, sales team, production, and logistics.

Job Summary

We are seeking a proactive Customer Service Representative to expertly manage the full customer order cycle, from initial quotation through to final delivery. This vital on-site role requires strong organizational skills and attention to detail to ensure seamless communication and efficient order fulfillment, upholding Steves & Sons' commitment to exceptional customer service and timely delivery.

Key Responsibilities

• Order Management:Accurately process and enter customer orders into our management system, review details (pricing, quantities, specs), and provide timely confirmations and updates.
• Customer Communication:Respond promptly and professionally to all customer inquiries, emails, and quote requests, building strong relationships through consistent, clear communication.
• Sales Support:Assist sales managers with account setup, pricing management, and maintain customer profiles, supporting special pricing, contracts, and specific requirements.
• Production & Logistics Coordination:Collaborate closely with the Master Scheduler, Quality, and Shipping departments to align production schedules, release production orders, coordinate shipping with carriers (e.g., JB Hunt), and track shipments for on-time delivery.
• Cross-Functional Collaboration:Serve as the primary communication link between sales, production, quality, and logistics teams to efficiently resolve order issues, discrepancies, or customer concerns.

Qualifications/Requirements

• Proven experience in customer service, order management, or a similar role within a manufacturing or distribution environment is preferred.
• Strong organizational skills and exceptional attention to detail.
• Excellent communication and interpersonal skills, with a professional phone and email manner.
• Ability to coordinate multiple departments and prioritize tasks in a fast-paced environment.
• Proficiency with order management systems, ERP software, and Microsoft Office Suite.
• A collaborative approach to problem-solving and a commitment to meeting customer expectations.

What We Offer

• An opportunity to be a key player in a respected, long-standing family-owned company.
• A collaborative and customer-centric work environment.
• Professional growth and development opportunities.
• Competitive compensation and benefits package.

Compensation/Benefits

Competitive Annual SalaryYear-End BonusesMedical, Dental, Vision Insurance401(k) with employer matchPaid Time Off (PTO)