Customer Service Representative

Impact Property Solutions; Las Vegas, Northern (NV, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Vision & Dental Plan

Life Insurance

Paid Time Off

401(k) Plan

Job summary

Impact Property Solutions in Las Vegas, NV is seeking a Customer Service Representative I to act as the company's voice. You will take orders, answer questions, and respond to complaints while delivering friendly, accurate information to customers.

Responsibilities include data entry, entering floor plans and pricing for accounts, and coordinating with cross-functional teams to ensure timely service. A high school diploma and at least 1 year of customer service experience are required; flooring

Qualifications

• High School Diploma or GED equivalent.
• Minimum 1 year of customer service experience required
• Flooring Industry knowledge is a plus
• RFMS Systems Experience is a plus

Responsibilities

• Answer incoming calls.
• Responds to caller’s general information requests and/or inquiries.
• Takes accurate customer orders and follow through necessary process.
• Enter Floor plans, pricing, and other customer information for new and existing accounts.
• Provide timely response to request for information including returning all calls as quickly as possible.
• Exceed internal and external customer expectations for quality and service.
• Assist with projects on template updates

Skills

Interpersonal skills

Communication

Phone etiquette

Email etiquette

Multitasking

Attention to detail

Problem solving

Cross-functional collaboration

Time management

Education

High School Diploma or GED

Tools

MS Word

MS Excel

PC fluency

Job description

Description

Job Posting Description

Since opening our doors in 1988, Impact Property Solutions has served thousands of multifamily properties for over 30 years. Today, management companies and property managers trust our outstanding customer service and quick installation every time they need new flooring installed. Impact Property Solutions has built our business around superior customer service, quality workmanship, and same-day or next-day response time. This means we provide the right flooring, at the right time.

Come be a part of our amazing team of professionals, and build a career in a fast paced, rewarding industry!

Impact Property Solutions is searching for a Customer Service Representative I to act as the company’s voice. The Customer Service Representative will provide support for customers by taking orders, providing helpful information, answering questions, and responding to complaints. The position also requires excellent data entry skills and problem solving and conflict - resolution skills.

Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Answer incoming calls.
• Responds to caller’s general information requests and/or inquiries.
• Takes accurate customer orders and follow through necessary process.
• Enter Floor plans, pricing, and other customer information for new and existing accounts.
• Provide timely response to request for information including returning all calls as quickly as possible.
• Exceed internal and external customer expectations for quality and service.
• Assist with projects on template updates

Competencies

• Excellent interpersonal and communication skills.
• Strong leadership skills.
• Excellent email and phone etiquette.
• MS office (MS word and excel) and PC fluency
• Ability to work effectively with cross-functional departments
• Strong time management skills and ability to multi-task and prioritize work.
• Great attention to detail and problem-solving skills.

Requirements

Education and Work Experience Requirements

• High School Diploma or GED Equivalent.
• Minimum 1-year of customer service experience required
• Flooring Industry knowledge is a plus.
• RFMS Systems Experience is a plus.

Benefits

• Competitive Health Insurance Plans
• Vision and Dental Plan
• Company paid life insurance
• Generous Paid Time Off Program
• 401(K) / Roth plan with employer match
• Generous PTO plus paid Holidays

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 25 pounds at times.