Customer Service Representative

Vegas Tickets, LLC; Las Vegas (NV); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Paid Holidays

Employee Ticket Purchasing Opportunities

Professional Development Opportunities

Job summary

Vegas Tickets, LLC in Las Vegas, Nevada is seeking a Customer Service Representative for both full-time and part-time positions. This role involves handling customer inquiries through calls, emails, and chats while assisting with ticket purchases and event information.

The ideal candidate will have strong communication skills, attention to detail, and a customer-focused attitude. Employees enjoy medical benefits, a 401(k) retirement plan, and paid time off, making this a rewarding opportunity in the exciting world of live events.

Qualifications

• Strong written and verbal communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with computers and ability to quickly learn new software systems.

Responsibilities

• Handle inbound and outbound customer calls, emails, and chats.
• Assist customers with ticket purchases, order questions, and event information.
• Resolve customer and seller issues professionally and efficiently.

Skills

Communication skills

Problem-solving abilities

Attention to detail

Multitasking

Job description

CUSTOMER SERVICE REPRESENTATIVE Full – time and Part-time positions

$15.00 - $20.00 per hour based on experience
Las Vegas, Nevada | Onsite Position

Join an award winning team in the exciting world of live events, sports, concerts, and entertainment.
We are seeking a motivated, customer focused individual to serve as a key point of contact for customers, sellers, and partners. This position requires strong communication skills, attention to detail, sound judgment, and the ability to thrive in a fast paced environment.

WHAT YOU WILL DO:

• Handle inbound and outbound customer calls, emails, and chats.
• Assist customers with ticket purchases, order questions, event information, and delivery inquiries.
• Coordinate ticket fulfillment and delivery to ensure customers receive their tickets accurately and on time.
• Resolve customer and seller issues professionally and efficiently.
• Serve as a liaison between customers, sellers, venues, and partner platforms.
• Develop knowledge of events, venues, seating options, and ticketing products to provide informed recommendations.
• Maintain current knowledge of company products, services, policies, and procedures.
• Support company initiatives and contribute to process improvements that enhance the customer experience.

WHAT WE ARE LOOKING FOR

• Friendly, professional, and positive attitude.
• Strong written and verbal communication skills.
• Excellent problem solving abilities and attention to detail.
• Ability to multitask and prioritize in a fast paced environment.
• Self motivated with a strong sense of accountability.
• Proficiency with computers and the ability to quickly learn new software systems.
• Customer service, hospitality, entertainment, retail, ticketing, or call center experience preferred but not required.
• Spanish language skills are a plus but not required.

SCHEDULE & AVAILABILITY

• Onsite position located in Las Vegas, Nevada.
• Business hours operate between 11:00 AM and 2:00 AM, seven days per week.
• Candidates should be willing and available to work evenings, weekends, holidays, and occasional overtime during peak event periods.
• Reliability, flexibility, and a strong work ethic are important components of success in this role.

BENEFITS & PERKS

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Paid Holidays
• Employee Ticket Purchasing Opportunities
• Professional Development Opportunities

PHYSICAL DEMANDS & WORK ENVIRONMENT

This is an onsite, office based position. Employees should be comfortable sitting for extended periods, performing repetitive motions associated with computer use, and occasionally standing, walking, and reaching.