Customer Service Representative

TTEC Holdings, Inc.; Las Vegas (NV); On-site; USD 19,000 - 28,000; Full time

Job summary

TTEC is hiring a Customer Service Representative for our Las Vegas site. You’ll assist customers, answer questions, and resolve issues with empathy to ensure an exceptional experience.

Ideal candidates have at least 6 months of customer service experience and a high school diploma. You’ll work under a Team Lead in a diverse, growth-oriented environment with access to learning opportunities and benefits.

Qualifications

• 6+ months of customer service experience.
• High school diploma or equivalent.
• Recognize and explain product or service knowledge.
• Computer experience required.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers and help resolve issues.

Skills

Customer service experience

Product/service knowledge

Computer experience

Education

High school diploma or equivalent

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As aCustomer Service Representative working in our site in Las Vegas, NV, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• 6 months or more of customer services experience
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $17 per hourplus performance bonus opportunities
• Easy, free and confidential access to a variety of helpful services through the Employee Assistance Program
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives,401k plan, health and wellness benefits (medical/dental/vision coverage options)

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to a Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different