Bilingual Customer Service Representative – Spanish-English

TTEC; United States; Sur place; USD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

PTO

Tuition reimbursement

Health and wellness incentives

Résumé du poste

TTEC in McAllen, TX is seeking a Bilingual Customer Service Representative – Spanish-English. You’ll help customers by answering inquiries, resolving issues, and delivering compassionate service in both languages. You’ll be working English and Spanish, require 6+ months of customer service experience and a high school diploma.

Training is provided and performance bonuses are available. TTEC offers career development, inclusive culture, and benefits including PTO, tuition reimbursement, and

Qualifications

• Bilingual in English and Spanish.
• At least 6 months of customer service experience.
• High school diploma or equivalent.
• Ability to learn and explain products or services.
• Proficient computer skills.

Responsabilités

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Connaissances

Bilingual in English & Spanish

Customer service experience (6+ months

High school diploma or equivalent

Product knowledge

Computer experience

Description du poste

Bilingual Customer Service Representative – Spanish-English

Your potential has a place here with TTEC’s award-winning employment experience. As a Bilingual Customer Service Representative — Spanish-English working in our site in McAllen, TX, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Bilingual in English and Spanish
• 6 months or more of customer services experience
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $18 per hour plus performance bonus opportunities
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught — a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You’ll report to a Team Lead. We are regularly hiring for this role. You’ll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different

Primary Location

: US-TX-McAllen

Job

: _Customer Care Representative