Customer Service Representative

SBM Management Services, LP; Lansdale (Montgomery County); On-site; USD 23,000 - 25,000; Full time

Job summary

SBM Management Services, LP is seeking a Customer Service Representative dedicated to cleanliness and sanitation across multiple sites. The role emphasizes safety, teamwork, and professional conduct in a fast-paced environment.

Responsibilities include operating cleaning equipment, maintaining assigned areas, reporting hazards, and supporting the shift lead with tasks. A valid driver’s license and forklift certification may be required depending on business needs.

Qualifications

• No specific education requirement; 3–6 months training/experience preferred or equivalent.
• Valid driver’s license may be required based on business needs. Forklift certification may be required.
• Bilingual ability is a plus; strong reading and writing skills help in following procedures and communicating with customers.

Responsibilities

• Perform janitorial duties as assigned.
• Operate motorized cleaning equipment.
• Maintain daily upkeep of the assigned area.
• Report incidents and hazardous conditions to supervisor.
• Follow safety rules, policies, and procedures.
• Work as part of a team with other employees; take direction from leads and supervisors.
• Present a professional appearance and conduct; support shift lead with punch-list items.
• Understand customer service and satisfaction; travel to various sites if required.

Skills

Bilingual a plus

Strong verbal and written comms

Read and interpret instructions

Team collaboration

Cleaning knowledge

Education

No specific education requirement

3–6 months training or experience preferred

Forklift certified

Driver's license

Tools

Cleaning equipment

Motorized cleaning equipment

Job description

Title:Customer Service RepresentativeJob Description:Job OverviewThe Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.Roles & ResponsibilitiesTo perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.Perform janitorial dutiesPerform all duties listed on the daily scheduleOperate motorized cleaning equipmentMaintain daily upkeep of assigned areaReport incidents and hazardous conditions to supervisorComply with safety rules, policies, and proceduresPerform work assignments in a team with other employeesPerform repetitive tasksMaintain clean work areaFollow all protocols, company procedures, policies, and rulesTake direction and respond to supervisionTalk with lead, supervisor, co-workers, managers, and customers in a professional mannerFill in during staff shortageSupport shift lead in completing punch-list itemsUse proper personal protective equipmentPresent a professional appearance and conductUnderstand customer service and satisfactionThe ability to drive to various work locations, customer sites, or company facilities may be necessary to perform the essential functions of this position.Understand reporting systems, and of the environmentQualificationTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Education and/ or Experience: No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.Certificates, Licenses, Registrations: A valid driver's license may be required for this position based on business needs. Employees required to drive as part of their job duties must maintain an acceptable Motor Vehicle Record (MVR) and meet company driving eligibility requirements. Completed all safety and task training certification. May be required to be forklift certified.Knowledge, Skills, and Abilities:Bilingual a plusAbility to read and interpret instructions, procedures, manuals, and other documentsStrong verbal and written communication skills.Knowledge of cleaning methods and equipment and willing to share with team.Knowledge of the upkeep and care of the cleaning equipment.Knowledge of cleaning compounds and chemicals, and their safe, efficient use.Supervisory ResponsibilitiesThis position has no supervisory responsibilities.Physical Demands & Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Shifts and CompensationMonday - Friday: 5:00am - 1:30pm$17.15-$18.15 per hourBenefits:SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:www.sbmmanagement.com/careers Careers – SBMSBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.