Customer Service Representative

Planet Fitness; Sterling Heights (MI); On-site; USD 16,000 - 23,000; Part time

Benefits offered by this job

Medical, Dental & Vision

401(k) matching

Profit sharing

Free Black Card Membership

Set schedule

Night shift premium

Job summary

Planet Fitness in Sterling Heights, MI is seeking a Customer Service Representative to greet members and guests, answer questions, sign up new members, log amenities, and communicate updates in a friendly, professional manner.

This part-time role features a set schedule, a $1/hour premium for night shifts, and benefits including medical, dental and vision insurance for eligible staff, 401(k) with company match, profit sharing, and a supportive team focused on helping our members build a

Qualifications

• Must be 18 years of age or older.
• Punctuality and reliability are required.
• Customer service experience preferred.
• Able to stand/walk continually and lift up to 45 pounds.

Responsibilities

• Greet members and guests and provide exceptional service.
• Answer phones and assist callers with questions.
• Check in members, give tours, sign up new members, log amenities.
• Communicate updates and billing issues to members and guests.
• Respond to member questions promptly and professionally.
• Regular cleaning of the facility, bathrooms, and front desk area.

Skills

Customer service

Punctuality

Reliability

Communication

Job description

Job Details

Job Location: Sterling Heights, MI 48310

Salary Range: $14.50 Hourly

Job Shift: PT: 6a-2p

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!

Why you should join Planet Fitness:

• Great growth opportunities - we are a dynamic and growing company
• Set Schedule
• Medical, Dental and Vision insurance benefits (available to eligible employees)
• Employee Referral Bonus Program
• This position has a $1/hour premium added to any hours worked 10:00 PM-6:00 AM.
• FREE Black Card Membership
• 401(k) with generous employer match
• Profit sharing program!
• A sparkling clean work environment (where we all pitch in to keep the club pristine!)
• Contribute to changing people's lives every day by helping us create a healthier Planet
• Work hard play hard with an amazing group of talented, dynamic team members
• Employee Assistance Program (EAP)

Some of your responsibilities will include:

• The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.

Qualifications

• Must be 18 years of age or older.
• Punctuality and reliability is a must.
• Customer service experience preferred.
• Continual standing and walking during your shift.
• Continual talking to members and potential members in person and on the phone during your shift.
• Must be able to lift 45 pounds.

What It Means to Join the Planet Fitness Team:

• It means embodying our EPIC core values: Executional Excellence, People First, Integrity and Customer Mania.
• It means being part of a company that cares about improving the health and well-being of our communities.
• It means being a part of a supportive, engaging, inclusive workforce that values diversity and creates an environment where everyone can feel they belong.
• It means encouraging professional growth and development.
• It means creating a positive impact in our local communities through philanthropic initiatives.
• It means being part of a brand of which you can be proud!

Equal Opportunity Employer