Customer Service Representative

Steel Dynamics, Inc; Lake City (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

New Millennium is seeking a customer support specialist to manage and resolve field-related issues. You will act as a liaison between customers and internal departments to ensure timely resolutions and strong relationships.

The role involves coordinating the CSR program, communicating with Engineering, Production, and Dispatch, and handling change orders and invoicing. Ideal candidates are highly organized with excellent communication, and possess creative and logical thinking to identify

Qualifications

• Excellent communication skills.
• Must be extremely organized.
• Creative and logical thinking.

Responsibilities

• Serve as the primary point of contact for customers regarding field issues and coordinate with internal departments to ensure timely resolution.
• Manage and oversee the CSR (Helix) program.
• Maintain ongoing communication with Engineering, Production, and Dispatch to facilitate issue resolution and customer satisfaction.
• Assist the CS Coordinator in identifying and resolving potential takeoff errors.
• Process change orders as needed, including providing backup support for the CS Coordinator.
• Conduct job site visits, as needed, to evaluate and document field issues.
• Process Freight Invoices & POD requests.

Skills

Customer support

Communication

Organization

Problem solving

Job description

New Millennium

Responsible for providing exceptional customer support by managing and resolving field-related issues. This role serves as a liaison between customers and internal departments to ensure timely resolution and maintain strong customer relationships.

• Serve as the primary point of contact for customers regarding field issues and coordinate with internal departments to ensure timely resolution.
• Manage and oversee the CSR (Helix) program.
• Maintain ongoing communication with Engineering, Production, and Dispatch to facilitate issue resolution and customer satisfaction.
• Assist the CS Coordinator in identifying and resolving potential takeoff errors.
• Process change orders as needed, including providing backup support for the CS Coordinator.
• Conduct job site visits, as needed, to evaluate and document field issues.
• Process Freight Invoices & POD requests.

Required

• Excellent communication skills
• Must be extremely organized
• Creative and Logical Thinking

Preferred

• Knowledge of OIS & JEDI Programs
• Knowledge of NMBS Field Use and Contract Drawings

Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.