Customer Service Representative

Palmetto State Glass; Ladson (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

Vacation pay

Enjoyable work environment

Job summary

Palmetto State Glass, a leading commercial glass company with multiple locations in South Carolina, is seeking a Customer Service Representative to join our growing team. You will manage customer inquiries, assist with setup of new customers in our software system, and help close service work orders and quotes with accuracy.

The ideal candidate has at least one year in customer service, strong communication and computer skills (Excel, Word, PowerPoint), and a reliable, detail-focused work ethic.

Qualifications

• One year's experience in customer service.
• Excellent communication skills.
• Experience with Excel, Word and PowerPoint.

Responsibilities

• Providing excellent customer service
• Setup of new customers in software system
• Ensure service work orders, quotes and warranty tickets are complete
• Ensure quotes and warranties are handled timely
• Tracking purchase orders
• Verify work order pricing is accurate
• Invoice service upon completion
• Collect COD's
• Maintain service invoice files
• Assist with scheduling service work
• Maintain accurate prospect and customer lists
• Provide reports on open tickets and monitors material arrival
• Assist with marketing projects

Skills

Excellent communication skills

Attention to detail

Drive and motivation to succeed

Great attendance

Tools

Excel

Word

PowerPoint

Job description

Customer Service Representative

Palmetto State Glass is a leading, commercial glass company with multiple locations throughout South Carolina. We are looking for a motivated individual with a keen attention to detail to join our growing team! We offer competitive pay, excellent benefits, vacation and holiday pay, and an enjoyable work environment.

Job responsibilities:

• Providing excellent customer service


• Setup of new customers in software system


• Ensure service work orders, quotes and warranty tickets are complete


• Ensure quotes and warranties are handled timely


• Tracking purchase orders


• Verify work order pricing is accurate


• Invoice service upon completion


• Collect COD's


• Maintain service invoice files


• Assist with scheduling service work


• Maintain accurate prospect and customer lists


• Provide reports on open tickets and monitors material arrival


• Assist with marketing projects

Qualifications:

• One year's experience in customer service


• Excellent communication skills


• Drive and motivation to succeed


• Great attendance


• Experience with Excel, Word and PowerPoint


• Attention to detail


• Valid, clear SC driver's license