CUSTOMER SERVICE REPRESEMTATIVE

Palmetto State Glass; Ladson (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Palmetto State Glass in Ladson, SC is seeking a motivated customer service professional to join our team. You will handle customer inquiries, set up new customers in our software, and ensure quotes, service tickets, and warranties are processed accurately and timely.

The role requires excellent communication, attention to detail, and proficiency with Excel, Word, and PowerPoint. A valid South Carolina driver's license is required, and dependable attendance is essential.

Qualifications

• 1 year of experience in customer service.
• Excellent communication skills.
• Drive and motivation to succeed.
• Great attendance.
• Experience with Excel, Word and PowerPoint.
• Attention to detail.
• Valid, clear SC driver's license.

Responsibilities

• Providing excellent customer service.
• Setup of new customers in software system.
• Ensure service work orders, quotes and warranty tickets are complete.
• Ensure quotes and warranties are handled timely.
• Tracking purchase orders.
• Verify work order pricing is accurate.
• Invoice service upon completion.
• Collect CODs.
• Maintain service invoice files.
• Assist with scheduling service work.
• Maintain accurate prospect and customer lists.
• Provide reports on open tickets and monitor material arrival.
• Assist with marketing projects.

Skills

Customer service

Communication

Attention to detail

Office software

Attendance

SC driver\'s license

Tools

Excel

Word

PowerPoint

Job description

Overview

Palmetto State Glass is a leading commercial glass company with multiple locations throughout South Carolina. We are looking for a motivated individual with a keen attention to detail to join our growing team. We offer competitive pay, excellent benefits, vacation and holiday pay, and an enjoyable work environment.

Responsibilities

• Providing excellent customer service
• Setup of new customers in software system
• Ensure service work orders, quotes and warranty tickets are complete
• Ensure quotes and warranties are handled timely
• Tracking purchase orders
• Verify work order pricing is accurate
• Invoice service upon completion
• Collect CODs
• Maintain service invoice files
• Assist with scheduling service work
• Maintain accurate prospect and customer lists
• Provide reports on open tickets and monitor material arrival
• Assist with marketing projects

Qualifications

• One year's experience in customer service
• Excellent communication skills
• Drive and motivation to succeed
• Great attendance
• Experience with Excel, Word and PowerPoint
• Attention to detail
• Valid, clear SC driver's license