Customer Service Representative

Sonepar USA; La Porte (TX); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Healthcare plans

Dental & vision

Paid time off

401(k) with company match

Education and development programs

Shareholder opportunities

Disability & life insurance

Job summary

Summit Electric Supply, part of the Sonepar group, is seeking a Customer Service Representative II to support customers via phone, email, web, or in person. You will collaborate with the Service Center sales team to ensure excellent service and accurate orders.

The role emphasizes understanding products, pricing, warranties, and supplier relations, while building strong customer relationships and providing effective solutions in a fast-paced environment.

Qualifications

• Excellent interpersonal and communication skills, both oral and written.
• Time management - ability to organize and manage multiple priorities and meet deadlines.
• Flexibility - ability to effectively adapt to change.
• High school diploma or GED.

Responsibilities

• Assist customers over the phone, internet, email or in person with orders, quotations, and product questions.
• Develop new and existing customer relationships by providing Summit solutions and products.
• Negotiate pricing with customers and suppliers.
• Proactively follow up on customer orders, challenges, and needs.
• Resolve customer concerns and issues as efficiently as possible.
• Assist counter and warehouse staff as needed.

Skills

Interpersonal skills

Communication skills

Time management

Flexibility

Counter sales experience

Education

High school diploma or GED

Tools

EPEC (Bronze/Silver/Gold)

Job description

There's a Place for You at Summit Electric Supply.

A career at Summit Electric Supply is more than a job. You're investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Summit Electric Supply offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory, or other building - you can find it here. We operate throughout Arizona, New Mexico, Texas, and Louisiana and are part of the Sonepar group, the world's #1 electrical distributor with over 45,000 associates around the globe.

Being "Powered by Difference" means we respect and value diverse perspectives. Within Summit Electric Supply we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.

Title: Customer Service Representative (CSR II)

Reports to: Operations Manager or Service Center Manager

Customers served: External -- Customers, vendors, manufacturers' representatives, and other suppliers. Internal - Summit's warehouse and counter sales associates, Account Managers, Operations Manager and Service Center Manager

Role Summary

The Customer Service Representative (CSR) is primarily responsible for assisting Summit's customers over the phone, internet, email or in person and works closely with the Service Center sales staff to ensure a high level of customer service.

• Thoroughly understand all product capabilities, features, and benefits as well as Summit's market conditions, product warranties and services
• Develop new and existing customer relationships by providing Summit solutions and products to meet the customers’ needs
• Assist customers over the phone or via internet with orders, quotations, and product questions
• Negotiate profitable pricing with both customers and suppliers
• Proactively follow up on customer orders, challenges, and needs
• Resolve customer concerns and issues as efficiently and effectively as possible
• Assist counter and warehouse associates as needed

Essential Qualifications and Experience

• Excellent interpersonal and communication skills, both oral and written
• Time management - ability to organize and manage multiple priorities and meet deadlines
• Flexibility - ability to effectively adapt to change
• High school diploma or GED

Beneficial Skills and Experience

• Ability to perform duties with minimal supervision
• Completion of Bronze, Silver, or Gold of the National Association of Electrical Distributors' Education Program (EPEC)
• 3 or more years of counter sales experience or inside sales experience with an electrical distributor or thorough knowledge of electrical tools, supplies and equipment

Physical Challenges

• Consistent sitting for hours at a time
• Consistent use of keyboard and mouse
• Must be able to lift 5 pounds on a regular and consistent basis
• Ability to climb stairs on occasion
• Majority of job is located inside office during regular office hours of operation

Direct Reports: No direct reports

FLSA Status: Non-exempt hourly

What We Offer You

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Opportunity to become a shareholder

• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Referral Program
• Employee Assistance Program (EAP)

Summit Electric Supply offers tuition reimbursement, and earned wage access.

We're proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call or .