Customer Service Representative

Wesco; Kokomo (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

Wesco is seeking a Customer Service Representative in Kokomo, IN. In this role, you will address customer inquiries and resolve issues through various communication channels. Ideal candidates will have strong interpersonal skills, attention to detail, and relevant experience. Join a leading company that values teamwork and respect.

Benefits

Paid time off

Medical/dental/vision insurance

Retirement savings plans

Qualifications

• High School Degree required, Associates’ Degree preferred.
• 2-4 years of relevant experience.
• Strong attention to detail and interpersonal skills.

Responsibilities

• Resolve customer inquiries via phone, email, and in-person.
• Process payments and handle customer complaints.
• Act as a liaison between customers and other departments.

Skills

Interpersonal skills

Communication

Attention to detail

Problem-solving

Education

High School Degree or Equivalent

Associates’ Degree (U.S.)/College Diploma (Canada)

Tools

MS Word

Excel

Email

Job description

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This range is provided by Wesco. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.21/hr - $25.26/hr

Job Description

As a Customer Service Representative, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Shift: Monday - Friday; 8:00 a.m. - 4:30 pm

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.
  
  

Qualifications

• High School Degree or Equivalent required
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail
  
  

Compensation Details: $20.21 - $25.26 Per Hour

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.

For eligible positions, compensation may also include participation in a bonus or sales compensation plan paid according to achievement against sales targets and/or business objectives. Depending on the role, equity and other forms of compensation may also be provided as part of a total compensation package. In addition, Wesco offers a full range of benefits such as paid time off, medical/dental/vision insurance, and retirement savings plans for eligible employees. More information about benefits is available here .

About The Team

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.

Learn more about Working at Wesco here and apply online today!

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wholesale

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