Customer Service Representative

Benjamin Franklin Plumbing, LLC; Kingman (AZ); Hybrid; USD 20,250 - 33,062; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Job summary

One Hour Air Conditioning & Heating seeks candidates for customer service roles to manage calls and book leads effectively. Applicants must demonstrate strong communication skills, empathy, and the ability to multitask. Flexible shifts are available as the company operates 24/7.

This position offers uncapped earning potential with a compensation range of $14.70 - $24.00 per hour. Employees enjoy various benefits, including health insurance and paid time off.

Qualifications

• Treat others the way you want to be treated.
• Be a team player – we win and lose as a team.
• Comfortable with computer systems and software.

Responsibilities

• Book every possible lead.
• Manage large amounts of incoming phone calls.
• Handle customer complaints and provide appropriate solutions.

Skills

Strong written and verbal communication skills

Strong active listening & phone handling skills

Customer-focused

Job description

One Hour Air Conditioning & Heating

Location: DFW, TX

Benefits

• 401(k)
• 401(k) matching
• Company parties
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Responsibilities

• Book every possible lead
• Manage large amounts of incoming phone calls, along with outbound calls
• Build value, trust and a sustainable relationship with our clients
• Provide accurate, valid and complete information
• Handle customer complaints, provide appropriate solutions and follow up to ensure resolution
• Make your interaction with our clients the best part of their day
• Meet or exceed set standard KPIs

Apply If

• You love helping people and can easily express empathy
• Willing to learn our Hufsey Home Services customer service way
• You are an excellent communicator
• You have great attention to detail
• Self‑motivated and customer focused
• Uncapped earning potential excites you

You Shouldn’t Apply If

• You don't like talking to people – tone matters
• You feel overwhelmed in a fast paced environment
• Being organized is a struggle
• You don't believe communication is key
• You are not likely to follow what you were taught and apply it with enthusiasm
• You lack patience

Basic Requirements

• Treat others the way you want to be treated
• Be a team player – we win and lose as a team
• Strong written and verbal communication skills
• Strong active listening & phone handling skills
• Professional appearance
• Ability to multi‑task, prioritize, and manage time effectively
• Comfortable with computer systems and software
• Various shifts available: we are open 24/7

Interview Process

After we review your application, you will be contacted for an interview with the Hiring Manager. Plan on approximately 60 minutes.

Compensation

$14.70 - $24.00 per hour

Additional Information

The franchisee sets its own compensation and benefits. All hiring decisions will be made by the management of the franchisee. All inquiries about employment, benefits, scheduling and compensation should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.