Customer Service Representative

Craig Bradford Associates; King of Prussia (PA); On-site; USD 50,000 - 60,000; Full time

Job summary

Craig Bradford Associates is seeking a Customer Service Representative in King of Prussia, PA. You will manage customer requests, process orders, and prepare shipping documents for domestic and international orders. Collaboration with sales, purchasing, and warehouses will ensure on-time delivery.

Proficiency in Microsoft Office and strong communication are essential. Responsibilities include invoicing, credits/debits processing, maintaining customer files, and coordinating with logistics to

Qualifications

• Experience in distribution/Logistics preferred.
• Proficient with Microsoft Office (Outlook, Word, Excel).
• Ability to learn company systems and product offerings.
• Ability to manage time, multi-task, and prioritize in a fast-paced environment.
• Team-oriented and able to work independently.

Responsibilities

• Handle customer requests via email, phone and other channels.
• Process orders accurately and timely.
• Prepare purchase orders for direct shipments.
• Prepare shipping documents for domestic and international orders.
• Coordinate with purchasing and warehouses for back orders and shipments.
• Create labels with customer product information.
• Assist with invoicing and processing credits/debits.
• Maintain accurate customer files (pricing, contacts, etc.).
• Communicate with customers about order requirements and delivery status.

Skills

Customer service

Time management

Team player

Adaptability

Independent work

Tools

Microsoft Office

Outlook

Excel

Teams

Job description

Position: Customer Service Representative (Logistics/Supply Chain)

Location: King of Prussia, PA

Salary: $50K to $60K DOE

Duties will include but are not limited to

• Manage incoming customer requests via email, phone and fa
• Process orders with accuracy and attention to detail
• Prepare Purchase Orders for Direct Shipment Order
• Prepare shipping documents for domestic/international order
• Manage Blanket Order
• Create Labels with Customer specific product information
• Work with sales staff to understand the customer product/service specifications for sales order
• Maintaining Customer Files for accuracy of Pricing, Customer Contact information, etc.
• Communicate with Customers regarding their specific order requirements
• Communicate with Customers regarding any issues that may affect the on-time delivery of a product
• Coordinate with Purchasing to procure back ordered material
• Coordinate with Warehouses for shipment of orders
• Work with Customer’s Logistics Departments to arrange pick-up/shipment of orders
• Invoicing of orders
• Process Credits/Debits when necessary
• Coordinate with Team members to maintain workflow and provide high level of service in a fast-paced environment

Qualifications:

• Previous experience in Distribution Business (Preferred)
• Strong knowledge of Microsoft Office applications (Outlook, Teams, Word, Excel, etc.)
• Ability to learn and adapt to the company technology and product offerings
• Strong ability to learn and adapt to Software applicationsAbility to manage time effectively, multi-task, and prioritize responsibilities in a fast-paced environment
• Strong ability to work in a Team Environment, as well as independently
• Flexibility - able to adapt and embrace change