Customer Service Representative

Arthur J. Gallagher & Co. (AJG); Jackson (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

Collaborative culture

Meaningful work with global reach

Job summary

Arthur J. Gallagher & Co. seeks a Customer Service Representative to support clients by phone and written correspondence. You will resolve questions, document interactions, and ensure records are accurate across systems.

You will thrive in a collaborative environment, communicating clearly and calmly, even during busy periods. A positive, professional approach helps build trust with clients while delivering consistent service excellence.

Qualifications

• High school diploma and a minimum of 1 year of customer service experience.
• Strong typing and basic computer skills.
• Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word.
• Good verbal communication skills.
• Maintains a high level of professionalism with clients and establishes a positive rapport with every caller.

Responsibilities

• Answer customer questions by phone, email, and other written messages.
• Listen carefully and work to understand each customer’s needs.
• Look into issues and follow up until they’re resolved.
• Share accurate information and use the right tools and systems.
• Handle routine requests and some that need a bit more problem‑solving.
• Keep records clear, complete, and up to date.
• Work with others when a customer needs extra support.
• You communicate clearly and kindly.

Skills

Typing

Verbal communication

Professionalism

Attention to detail

Customer service experience

Education

High school diploma

Tools

MS Excel

MS PowerPoint

Outlook

MS Word

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate.

You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

We’re looking for a Customer Service Representative to support our customers by phone and in writing. You’ll help with questions, solve issues, and keep records up to date.

This role is about giving clear, helpful service and making sure each customer gets the support they need.

How you'll make an impact

• Answer customer questions by phone, email, and other written messages.
• Listen carefully and work to understand each customer’s needs.
• Look into issues and follow up until they’re resolved.
• Share accurate information and use the right tools and systems.
• Handle routine requests and some that need a bit more problem‑solving.
• Keep records clear, complete, and up to date.
• Work with others when a customer needs extra support.
• You communicate clearly and kindly.

• You stay calm when things get busy.
• You pay attention to detail.
• You can spot a problem and take steps to fix it.
• You’re comfortable using computer systems and learning new tools.
• You can manage routine work and adjust when the situation changes.
• You bring a positive, respectful approach to every customer interaction.

About You

Required:

• High school diploma and a minimum of 1 year of customer service experience.
• Strong typing and basic computer skills.
• Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word.
• Good verbal communication skills.
• Maintains a high level of professionalism with clients and establishes a positive rapport with every caller.

#LI-MS4

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well‑being
• Career development opportunities and ongoing learning
• A collaborative, people‑first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)