Senior Client Service Associate

Arthur J. Gallagher & Co. (AJG); Rogers (AR); On-site; USD 45,000 - 65,000; Full time

Job summary

Gallagher is seeking a Senior Client Service Associate to join our Employee Benefits team. You will help clients solve challenges and deliver tailored insurance solutions, working with colleagues to ensure every interaction is meaningful and impactful.

You will support renewals, assist with new business, and manage certificates of insurance, maintaining data accuracy and compliance while collaborating with team members to improve workflows and service quality.

Qualifications

• High school diploma or GED is required.
• Experience building client relationships and delivering results is preferred.
• Strong proficiency in Microsoft Office and data management.

Responsibilities

• Support renewals with timely, high-quality solutions to aid client retention.
• Assist with new business applications and prepare accurate proposals for potential clients.
• Process certificates of insurance and keep client and policy data up-to-date in Gallagher systems.

Skills

Client relationships

Microsoft Office

Communication skills

Adaptability

Collaboration

Education

High school diploma or GED

Associate degree / certifications preferred

Tools

Microsoft Office

Job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow.

If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

At Gallagher, we’re looking for a Senior Client Service Associate to join our Employee Benefits team. In this role, you’ll help clients solve challenges and deliver tailored insurance solutions. You’ll work closely with colleagues to ensure every client interaction is meaningful and impactful. This is your chance to be part of a team that values collaboration, growth, and service excellence.

HowYou’llMake an Impact

You’llplay a key role in supporting our clients and ensuring their needs are met. From helping with renewals to processing certificates of insurance,you’llhandle important tasks that keep our operations running smoothly.You’llalso collaborate with team members to improve workflows, nurture client relationships, andmaintainaccuratedata. Your work will directly contribute to delivering high-quality results and meeting compliance standards.

How you'll make an impact

• Contribute to the renewal process by deliveringtimelyand high-quality solutions to support client retention and satisfaction
• Support New Business activityviahandling ofnew business applications, compiling client information, and preparing high quality andaccurateproposals for potential clients.
• Process certificates of insurance and ensure all client and policy dataisup-to-datein Gallagher’s systems.
• Work with Client Service and Production teams to improve processes, meet goals, andmaintainhigh productivity standards.
• Conduct regular audits to ensure compliance with regulations and service standards.
• Use Gallagher’s technology to enhance productivity and deliver quality results.
• Manage multiple priorities effectively,ensuringall tasks are completed on time.
• Build strong relationships with clients and their representatives, ensuring they feel supported and valued.

About You

Required:

• High school diploma or GED.
• Minimum of 1+ years relevant work experience.
• Proficiencyin Microsoft Office
• A desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• A collaborative mindset to work with teams across Gallagher.

Preferred qualifications:

• An associate's degree, professional certification, or equivalent training. Experience in managing client relationships.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)