Customer Service Representative

Tailored Brands, Inc.; Irvington (NJ); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Tuition reimbursement

Employee discount

Flexible schedules

Store discounts

Job summary

K&G Fashion Superstore is hiring Customer Service Representatives to ensure a seamless shopping experience. You will engage customers, process purchases, handle returns, and apply store policies with accuracy.

Responsibilities include assisting with replenishment, maintaining floor presentation, and using suggestive selling to meet sales goals. Flexible schedules and employee discounts are offered.

Qualifications

• Strong customer-service mindset with daily world-class experience.
• Ability to follow standardized procedures for purchases, returns and exchanges.
• Effective communication with colleagues at all levels and a positive attitude.

Responsibilities

• Handle purchases, returns, exchanges, store credits and discounts per SOPs.
• Use suggestive selling techniques when assisting customers.
• Assist with replenishing merchandise and maintaining store layout.
• Monitor stock and keep fitting rooms and floor areas organized.

Skills

Customer service

Communication

Team collaboration

Job description

Customer Service RepresentativeFor more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices. Offering a wide selection of designer brands discounted up to 60% off department store prices at our 80 stores, K&G is a leading shopping destination for brand-name apparel, footwear and accessories for the entire family.We invest in our people and continuously work towards fostering an inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging. We help people confidently express their true selves so they can be their best.We Have Immediate Openings – Start Right Away!• Competitive hourly rates• Flexible schedules to meet your availability!• Tuition reimbursement• Generous employee discount on first purchase• Ongoing discounts on purchase made at any Tailored Brands store.What You Bring:• Customer service – or as we call it – culture of customer-obsession by being customer-ready and delivering a world-class experience every day.• Desire to learn and adapt to new programs.• Ability to work well and consult with associates at all levels and contribute to a positive work environment.Our Customer Service Representatives are responsible for all aspects of the customer experience with multiple responsibilities, but not limited to:· Handling and accurately following standard operating procedures for all customer purchases, returns, exchanges, store credits and discounted transactions along with properly securing cash and other negotiable documents.· Incorporating suggestive selling techniques when assisting customers and responding to any customer inquiries and needs.· Assisting with replenishing merchandise, store layout, recovery, general housekeeping of the store along with monitoring and maintenance of floor stock and fitting room areas.· Maintaining an awareness of all product knowledge information, POS instructions, merchandise promotions and advertisementsPhysical Requirements• Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Pay Range: $13.00 - $16.25/hourlyWe take into consideration an individual’s skills, background and experience in determining final salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable.Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.