Customer Service Representative

Vaco by Highspring; Irvine (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Vaco by Highspring in Irvine, CA, is seeking a Customer Service Representative to be the primary contact for customers, responding to inquiries, processing requests, and ensuring an exceptional experience. You will handle orders, updates, and service requests while maintaining accurate records and escalating issues as needed.

The ideal candidate has 1+ year of customer service or related experience, a high school diploma, strong communication skills, and proficiency in Microsoft Office (Outlook,

Qualifications

• High school diploma or equivalent required.
• 1+ years of customer service, administrative support, or related experience preferred.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Positive attitude and commitment to delivering outstanding customer service.

Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels in a professional and timely manner.
• Assist customers with orders, account information, product questions, and service-related requests.
• Resolve customer concerns, complaints, and escalated issues while ensuring a positive customer experience.
• Maintain accurate customer records and update information in company systems.
• Coordinate with internal departments to ensure customer needs are addressed efficiently.
• Track and follow up on open customer requests to ensure timely resolution.
• Process customer orders, returns, exchanges, or service requests as needed.
• Identify opportunities to improve processes and enhance customer satisfaction.
• Meet established service levels and performance metrics.

Skills

Customer service experience

Communication skills

Multitasking

Attention to detail

Problem-solving

Positive attitude

Education

High school diploma

Tools

MS Office

Job description

Our client is seeking a professional and customer-focused Customer Service Representative to serve as the primary point of contact for customers. This individual will be responsible for responding to inquiries, resolving issues, processing requests, and ensuring an exceptional customer experience. The ideal candidate is detail-oriented, organized, and thrives in a fast-paced environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels in a professional and timely manner.
• Assist customers with orders, account information, product questions, and service-related requests.
• Resolve customer concerns, complaints, and escalated issues while ensuring a positive customer experience.
• Maintain accurate customer records and update information in company systems.
• Coordinate with internal departments to ensure customer needs are addressed efficiently.
• Track and follow up on open customer requests to ensure timely resolution.
• Process customer orders, returns, exchanges, or service requests as needed.
• Identify opportunities to improve processes and enhance customer satisfaction.
• Meet established service levels and performance metrics.

Qualifications

• High school diploma or equivalent required.
• 1+ years of customer service, administrative support, or related experience preferred.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Positive attitude and commitment to delivering outstanding customer service.

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail].

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Representation Notice

You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR and UK GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations; and
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).