Customer Service Representative

The University of Iowa; Iowa City (IA); On-site; USD 43,000 - 53,000; Full time

Job summary

The University of Iowa Parking & Transportation Department is seeking a Customer Service Representative to provide world-class service in a fast-paced environment on campus in Iowa City.

The role involves assisting customers over the counter and by phone, maintaining permitting data in AIMS, and helping to train and coach student staff. This full-time position is based at the West Campus Transportation Center, with hours 8:00am–5:00pm, Monday–Friday.

Responsibilities

• Provide excellent customer service to every customer over the counter and on the phone.
• Ensure data entry in AIMS is accurate and timely as it relates to permit types and sales/distribution dates.
• Assist in the ongoing enhancements of our Customer Service Representative training program for staff and students to develop best practice standards for all functions within AIMS and to ensure excellent customer service is provided to every person, every time.
• Assist in the hiring, training, coaching, and scheduling student staff to ensure best practice is followed in all transactions and that excellent customer service is provided to all Parking Services Customers.
• Assist in the coordination / preparation of strategic plans that support the mission of the Parking & Transportation Department and the University of Iowa.

Job description

The University of Iowa Parking & Transportation Department is seeking a Customer Service Representative. This professional will serve as a customer service representative in a fast-paced environment interacting with a variety of individuals in a constructive and collaborative manner to provide world-class customer service.This position will review existing system processes while using them efficiently and accurately and make recommendations for improvement in addition to creating and updating standards and practices as they relate to all services provided by the Parking Services Office.This position will assist with functionally supervising student employees including providing training, performance monitoring, scheduling, shift coverage, and coaching, among other tasks as needed.

This position is not eligible for University sponsorship for employment authorization.

Duties to Include

Provide excellent customer service to every customer over the counter and on the phone.

Ensure data entry in AIMS is accurate and timely as it relates to permit types and sales/distribution dates.

Assist in the ongoing enhancements of our Customer Service Representative training program for both staff and students to develop best practice standards for all functions within AIMS and to ensure excellent customer service is provided to every person, every time.

Assist in the hiring, training, coaching, and scheduling student staff to ensure best practice is followed in all transactions and that excellent customer service is provided to all Parking Services Customers.

Assist in the coordination / preparation of strategic plans that support the mission of the Parking & Transportation Department and the University of Iowa.

Schedule: Monday-Friday 8:00am-5:00pm

Location: West Campus Transportation Center (WCTC)

Position and Application Details

Resume

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. Up to 5 professional references will be requested at a later step in the recruitment process.

For additional questions, please contact Andy Brus at 319-467-1454 or [e-mail]

This position is performed fully on campus.

About Iowa

Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.

Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.

Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.

Join us in making a difference at a leading Big Ten university and premier public research institution.

Additional Information

• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: On Campus

Compensation

• Starting Salary Minimum: 48,000.00
• Starting Salary Maximum: Commensurate

Contact Information

• Organization: Finance & Operations (General)
• Contact Name: Andy Brus

Equal opportunity employer

The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.

Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, [phone] or [e-mail] . For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543 .