Customer Service Representative

Zoho; Indianapolis (IN); Hybrid; USD 70,000 - 100,000; Full time

Job summary

RADcube, a technology consulting firm in Carmel/Indianapolis, seeks a delivery coordinator to bridge the delivery team and customers.

You will gather requirements, track progress, and manage day-to-day client touchpoints to ensure successful outcomes across sectors including healthcare and finance.

Strong communication and organizational skills are essential to align expectations and artifacts with stakeholders while supporting innovative AI, cloud, and cybersecurity initiatives.

Qualifications

• Bridge between the delivery team and the customer.
• Gather requirements and communicate status.
• Manage day-to-day touchpoints with client teams.

Responsibilities

• Gather requirements and communicate status to stakeholders.
• Coordinate day-to-day touchpoints between delivery teams and customers.
• Ensure alignment and progress on client projects.

Skills

Communication skills

Project coordination

Stakeholder management

Job description

Indianapolis, United States | Posted on 10/05/2026

Founded in 2015, RADcube is a leading technology consulting and software development firm headquartered in Carmel, Indiana. The company specializes in transforming enterprise ideas into real-world innovations by leveraging emerging technologies such as Artificial Intelligence, Blockchain, and Cloud Computing.

With nearly a decade of industry experience, RADcube serves diverse sectors, including healthcare, finance, government, and manufacturing. Their core service portfolio includes:

• Digital Transformation and strategy consulting.
• Custom Software Development tailored to specific business needs.
• Advanced Data Analytics and AI-driven platforms.
• Cybersecurity and risk management.

Recognized for its innovation-led culture, RADcube operates RADlabs, an R&D hub focused on high-impact solutions like Responsible AI and Intelligent Automation. The firm is committed to a human-centric approach, ensuring cutting-edge technology delivers measurable business outcomes and long-term success for global clients.

The company’s commitment to innovation has earned significant industry honors:

• 2026 TechPoint Mira Awards Finalist: Named a finalist for Tech Company of the Year, recognizing high-growth pioneers that demonstrate extraordinary leadership.
• Public Sector Excellence: Awarded the Utah NASPO Cloud & Software Solutions Contract, solidifying their role as a trusted partner for large-scale government digital initiatives and more.

Job Description

Bridge between the delivery team and the customer. Coordinates with customer teams, gathers requirements, communicates status, and manages day-to-day touchpoints.