Customer Service Representative

Hydrozn; Indianapolis (IN); On-site; USD 19,000 - 28,000; Full time

Job summary

Hydrozn is seeking a customer service representative in Indianapolis to answer inbound calls, research account details, and process claims in designated systems. This temporary seasonal role requires attention to detail and a focus on accuracy.

The position requires a high school diploma and 1+ year of office or customer service experience; you must work onsite in downtown Indianapolis on weekdays and meet quality standards.

Qualifications

• High school diploma or equivalent.
• 1+ year of office, customer service, or administrative experience.
• Strong multi-tasking in a high-volume environment.
• Patience and de-escalation skills with frustrated callers.
• Reliable attendance and ability to work onsite in downtown Indianapolis every weekday.
• Preferred: call center and/or government experience.

Responsibilities

• Answer inbound customer calls in a structured phone queue.
• Research account details and claim status; provide accurate, timely information.
• Process claims and vouchers in designated systems.
• Enter and update records with accuracy and precision.
• Escalate complex issues following defined processes.
• Meet quality, schedule-adherence, and customer-satisfaction standards.

Skills

Customer service

Administrative tasks

Multitasking

De-escalation

On-site work

Education

High school diploma or equivalent

Job description

• Answer inbound customer calls in a structured phone queue
• Research account details and claim status; provide accurate, timely information
• Process claims and vouchers in designated systems
• Enter and update records with accuracy and precision
• Escalate complex issues following defined processes
• Meet quality, schedule-adherence, and customer-satisfaction standards

WHAT YOU'LL NEED

• High school diploma or equivalent
• 1+ year of office, customer service, or administrative experience
• Strong multi-tasking in a high-volume environment
• Patience and de-escalation skills with frustrated callers
• Reliable attendance and ability to work onsite in downtown Indianapolis every weekday
• Preferred: call center and/or government experience

GOOD TO KNOW

• Criminal background check and E-Verify employment eligibility verification required prior to start
• This is a temporary seasonal assignment; positions and start dates are contingent on final contract award
• No guarantee of extension or conversion, though permanent public-sector openings may be worth pursuing afterward