Customer Service Representative

Administrative Concepts; Indiana (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO & Holiday Pay

401(k)

Medical/Dental/Vision

Comprehensive training program

Job summary

Administrative Concepts, Inc. (ACI) is seeking a Customer Service Representative for its Collegeville, PA location.

The role involves handling inbound calls, providing health insurance information, and maintaining professionalism to build rapport with clients. The position offers a comprehensive training program and standard call center shifts from 9am to 5pm, with alternative start times, and benefits including PTO, holidays, 401(k), and medical/dental/vision coverage.

Qualifications

• Strong communication and interpersonal skills.
• Bi-lingual Spanish a PLUS.
• Call center experience preferred but not required.

Responsibilities

• Answer inbound calls and provide health insurance information to clients.
• Maintain a high level of professionalism and establish rapport with callers.
• Update customer information in the customer service database during and after each call.
• Stay updated on product knowledge and company policies with management.

Skills

Communication skills

Interpersonal skills

Bi-lingual Spanish

Customer service

Call center

Tools

MS Office

Job description

Are you looking for a career with an established company who values its employees? Administrative Concepts, Inc. (ACI) is a fast‑growing company that offers its employees meaningful work and a positive environment. Founded in 1997, ACI is a nationally licensed, full service, Third Party Administrator providing enrollment, fulfillment and claims processing services for various insurance lines in the medical claims industry.

This position will be based in our new office location in Collegeville, PA. If you’re looking for a rewarding career, not just another job, then come join our team as a Customer Service Representative!

We’re looking for people who thrive on helping customers with a passion for service to join our growing call center. We offer employees an opportunity to develop their career because as they grow, we look to promote from within.

Responsibilities Of The Customer Service Representative

• Answer inbound calls and providing health insurance information to clients
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Update customer information in the customer service database during and after each call
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Handle 70-80 calls per day once fully up to speed (2-3 months)

Requirements Of The Customer Service Representative

• Strong communication and interpersonal skills
• Basic computer skills (MS Office Preferred)
• Medical or health insurance background a plus
• Call center experience preferred but not required
• Bi-lingual Spanish a PLUS

We offer a comprehensive training program to prepare you for providing exceptional customer service.

Shifts & Benefits

• Monday through Friday: 9am-5pm (primary shift), 10am-6pm or 12 pm-8 pm
• Bi-Lingual Spanish hourly incentive
• Background Check required for employment.
• PTO & Holiday Pay
• 401(k)
• Medical/Dental/Vision

Job Type: Full-time

Location

• Collegeville, PA (Required)

Work Authorization

• United States (Required)