Customer Success & Orders Specialist

Ratermann Manufacturing; Humble (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) eligibility

Medical, Dental, and Vision Insurance

PTO: 2 weeks

Sick Leave

Job summary

Ratermann Manufacturing is seeking a Customer Service Representative to serve as the primary contact for customers, processing orders, and ensuring accurate documentation. You will coordinate with Sales, Warehouse, Purchasing, and Operations to fulfill orders and resolve issues, delivering exceptional service daily.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks in a fast-paced environment, with opportunities for professional development and

Qualifications

• High school diploma or equivalent required.
• Two or more years in customer service, customer support, administrative support, inside sales support, logistics, or related roles.
• Experience with ERP/CRM/order management systems preferred.

Responsibilities

• Serve as a primary point of contact for customers by phone and email, providing professional, courteous, and timely support.
• Process customer orders accurately using company systems.
• Review customer orders for completeness, pricing, product information, and accuracy before processing.
• Maintain accurate customer records, order documentation, and related files.
• Communicate order status, shipment updates, and product availability to customers.
• Coordinate with Sales, Warehouse, Purchasing, and Operations to ensure timely order fulfillment.
• Investigate and resolve customer questions, concerns, and order discrepancies with care.
• Prepare reports, spreadsheets, and supporting documentation as requested.
• Support departmental administrative functions and continuous improvement initiatives.

Skills

Communication skills

Customer service

Attention to detail

Organizational skills

Multitasking

Problem solving

Independence with teamwork

Confidentiality

Education

High school diploma or equivalent

Associate degree or coursework in business / customer service

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Teams

ERP systems

CRM software

Order entry systems

Job description

Ratermann Manufacturing is seeking a Customer Service Representative to serve as the primary contact for customers, processing orders, and ensuring accurate documentation. You will coordinate with Sales, Warehouse, Purchasing, and Operations to fulfill orders and resolve issues, delivering exceptional service daily.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks in a fast-paced environment, with opportunities for professional development and