Customer Care Representative

Leaf Home, LLC.; Hudson (OH); On-site; USD 17,000 - 20,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Paid time off

Career development programs

On-demand lunch program

Childcare assistance

Free gym membership

Employee assistance programs

Employee discount marketplace

VetConnect & Women’s Committee

Job summary

Leaf Home, LLC. is actively seeking an outbound Appointment Setter in Hudson, OH to engage potential customers and schedule in-home consultations. The role emphasizes clear communication, reliability, and meeting daily scheduling targets within a supportive team environment.

You will review customer details, overcome scheduling objections, and ensure a high standard of customer experience while coordinating with field teams across the region.

Qualifications

• High School Diploma or equivalent.
• Effective verbal and written communication skills and familiarity with web-based programs.
• Proficient at typing while speaking with customers and multitasking.
• Able to work independently and in a team.
• Customer-oriented with problem-solving abilities.
• Adaptable to new situations and quick to learn.
• Flexible in a dynamic environment.
• Decisive while balancing guidelines and customer needs.
• Dependable, motivated and flexible.
• Proficient with MS Office (Outlook, Word, Excel, PowerPoint, Project, Access).
• Authorized to work in the United States without sponsorship.

Responsibilities

• Initiate outbound calls to customer leads and schedule in-home consultations.
• Review customer data for accuracy and confirm availability.
• Overcome scheduling objections and secure appointments.
• De-escalate calls and provide satisfactory resolutions.
• Deliver outstanding customer experiences and exceed expectations.
• Adhere to schedules, maintain service quality and satisfaction.
• Promote teamwork and reliability within the group.
• Maintain a valid driver’s license.
• Perform additional duties as assigned.

Skills

Verbal communication

Written communication

Multi-tasking

Customer orientation

Microsoft Office

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Address 1800 Georgetown Rd, Hudson, OH 44236, USA

Compensation $15.00 - $17.00/hour

Schedule Full time

Job Type Permanent

Industry Customer service and call centres

Description

Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences. And get the job done right, at every step. Bringing innovative products, the best people, and the highest standards to every project.

Trusted by more than 1 million homeowners across the US and Canada, we are America’s largest direct-to-consumer full-service provider of branded home services and products. Our products, including the patented LeafFilter gutter protection system, have earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House, and other consumer review platforms.

We are powered by extraordinary people. Our innovative products and reliable services are delivered with convenience, excellence, and quality through 250+ regional sales and installation offices and comprehensive field support offices in New York and Hudson, Ohio. We’re proud to say we’ve been consistently named one of the fastest-growing private companies by Inc. 5000 and recognized as a top employer nationally. The benefits of working at Leaf Home are wide-ranging and include:

• Industry-best compensation packages
• Fully paid health, dental, andvision insurance
• 401k with company match
• Paid time off including paid parental leave
• Individualized career development programs
• On-demand lunch program
• Childcare assistance
• Free gym membership
• Employee assistance programs, including legal, financial planning, and counseling
• Employee discount marketplace
• Employee Resource Groups such as VetConnect, DEI Committee, Women’s Committee

Position Summary

Our outbound Appointment Setter is responsible for speaking with potential customers regarding their product needs and scheduling the customer for an in-home sales consultation.

Essential Duties and Responsibilities

• Initiate outbound calls for customer leads generated from the canvassing team.
• Review information provided by customers to confirm accuracy, and determine availability for in-home sales consultation.
• Overcome objections from potential customers regarding scheduling, cost, etc. to schedule sales consultation as soon as possible.
• De-escalate the call where appropriate and provide solutions that leave the customer satisfied with the resolution
• Exceed customer service expectations by providing an outstanding experience to every potential customer
• Adhere to schedules while maintaining an acceptable level of service, customer satisfaction and quality
• Promote teamwork through consistency, reliability, and group cohesiveness
• Must hold a valid driver's license.
• Performs other duties as assigned by supervisor.

Experience and Minimum Qualifications

• High School Diploma or equivalent.
• Must possess effective verbal and written communication skills and other web-based programs
• Must possess multi-tasking proficiency in ability to type while speaking to customers
• Ability to work independently as well as in a team environment
• Must be customer-oriented and able to effectively trouble shoot and resolve customer questions and concerns
• Ability to adapt to new situations and learn quickly
• High level of flexibility in a constantly changing environment
• Ability to make decisions quickly by balancing company guidelines and customer needs
• High degree of dependability, motivation, and flexibility
• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Knowledge, Skills, Abilities, or Certifications

• Previous experience in a dynamic call center or customer service role
• Home Improvement knowledge and or experience

Travel Requirements

Overtime/Additional Hours Requirements

May be requested to work overtime on evenings and weekends dependent on business needs.

Physical Requirements

Indoor work in a climate-controlled environment.

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Are We Your Company

Focused On GrowthLeaf Home is dominating the home improvement industry as we continue to grow. We work hard and play harder. For us, we strive to be better than the best and we want you to join in our success! With offices across the U.S. and Canada, our team is diverse and strong. From marketing to sales, installation, and service, we have the best team, right along with the best home solutions. We are committed to our employees’ growth, which we demonstrate by:

Innovating, Always

Leaf is focused on providing cutting-edge solutions, both for employees and customers

Partnering With Our Customers

Building strong and trusted relationships is at the core of everything we do

Empowering Employees

Our brand begins and ends with our people, and we provide opportunities for growth and success in a supportive environment

Supporting Our Communities

Home is where the heart is, and we in turn strive to give back to the communities that our customers and employees call home

What do we offer

• Medical, Dental, and Vision benefits after 90 days
• 401k Savings Plan
• Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs
• Childcare benefits to support families
• Endless opportunity for growth and advancement. Just ask our current employees!

Other perks you need to know about

• Employee assistance program – get 24/7 support in areas including legal, financial planning, and counseling.
• Employee discount marketplace – enjoy discounts on thousands of products, from cars to local attractions.
• Gym membership compensation – your insurance will help cover the cost of your gym membership!
• Groups like Vet Connect & the Women’s Committee to help you get involved and to provide resources for your success

Leaf Home Awards and Accolades

LeafFilter and Leaf Home Safety Solutions have ranked on the annual Remodeling 550 list

Leaf Home, LeafFilter, and Leaf Home Safety Solutions have been recognized on Qualified Remodeler magazine’s Top 500 list

Leaf Home is a Smart Culture Awards honoree for its employee-focused culture

Leaf Home is recognized as a growth leader on both the Inc. 5000 and Inc. 5000 Regionals: Midwest lists

Leaf Home Solutions is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.

Equal Opportunity Statement

Leaf Home Solutions will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).