Customer Service Representative

LAZ Parking; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health coaching

EAP access

Smoking cessation

Pay Activ

Paid training

Free uniform

Job summary

LAZ Parking seeks a Customer Service Representative - Prescreen Ambassador to greet visitors at the Lyndon B. Johnson Hospital entry and assist with Prescreen technology setup and registration.

You will verify clearance status to allow entry, explain illness-related protocols, and distribute PPE in compliance with state rules. Experience in high-volume, customer-facing roles, strong communication skills, and basic computer literacy are essential.

Qualifications

• Customer service oriented
• Good communication and interpersonal skills
• Comfortable using technology and completing registrations

Responsibilities

• Greet individuals entering the facility and answer questions.
• Assist with downloading and registering LAZ Prescreen technology.
• Monitor prescreen usage and verify clearance before entry.
• Explain and enforce entry protocol for illness or fever.
• Provide PPE to visitors and employees per state regulations.
• Maintain the facility, including sanitization of screening stations.
• Sterilize equipment and instruments used.

Skills

Customer service

Technology literacy

Interpersonal skills

PPE knowledge

Self-starter

Communication

Computer literacy

Fast-paced

Job description

Details

• Location: Harris Health Lyndon B. Johnson Hospital - Houston, Texas
• Pay Rate: $16/hr
• Schedule: Monday-Friday 8am-4pm
• Full-time

The Spirit of the Position:

The LAZ Customer Service Representative - Prescreen Ambassador will assist individuals in the navigation of illness monitoring technology, at the point of entry to a facility.

Why Laz Parking?

• Hiring immediately!
• Growth Opportunities
• Pay Activ - On-demand access to earned wages, get up to 50% of your earned wages immediately
• Paid training
• Free company uniform

The following programs are available to help support you, free of charge.

• Health Coaching & Resources One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP) you and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program

Responsibilities:

• Greet everyone entering the facility and answering questions as needed.
• Assist employees and patrons on the use of LAZ Prescreen technology including assisting with the downloading & registration process of the approved technology.
• Monitor the use of LAZ Prescreen technology by all individuals upon entering the facility and communicate with client on any employees who are unable to satisfy the requirements of pre-determined illness monitoring criteria.
• Ensure all individuals are approved to enter the facility by verifying their clearance status prior to entering the facility.
• Explain and enforce predetermined protocol of next steps for anyone who is determined to be exhibiting signs of illness or has a fever of 100.4 or greater.
• Provide company issued personal protective equipment (PPE) to visitors and employees entering the facility without masks in accordance with current state regulations.
• General Maintenance of the facility which includes:
  • Sanitization of screening station.
  • Sterilization of equipment/instruments used.

Skills:

• Have working knowledge and experience with technology.
• Be comfortable in working in a high-volume environment efficiently.
• Pleasant personality with good interpersonal and communication skills.
• Be knowledgeable of the use of all type of PPE.
• Be innovative, resourceful and a self-starter.
• Customer service oriented.
• General computer literacy.

Physical Demands:

• Ability to lift, push and pull at least 10 pounds.
• Ability to stand for longer periods of time.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status:

Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.