Customer Service Representative

Kirby-Corporation; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Kirby-Corporation seeks a Logistics Coordinator to facilitate information flow between Vessel Operations Management, vessel Captain/Pilot, Maintenance, Schedulers, and customers. You will record events, prepare reports, and coordinate barge preparation and fuel/shore services as required.

Responsibilities include handling calls, attending meetings, tracking traffic status, arranging resources, and notifying authorities of hazardous cargo.

Qualifications

• High school diploma or formal training required.
• College degree preferred.
• Strong written and verbal communication skills.

Responsibilities

• Answer incoming phone calls.
• Attend daily meetings as required.
• Review traffic for status, accuracy, and report any potential problems to the appropriate department.
• Assign primary vessel group as required.
• Confirm trip requirements are met.
• Assist in the coordination of barge preparation as required (stripping, cleaning, repairs, etc.).
• Coordinate horsepower requirements with the Scheduler or Scheduling Manager.
• Coordinate and hire spot horsepower, as directed by the Scheduler, through approved outside vendors (as required).
• Coordinate and hire shore tankering services, as directed by the Captain/Pilot or Scheduler, through approved outside vendors (as required).
• Schedule barges as directed.
• Send vessel orders as directed.
• Coordinate fleet departures/arrivals.
• Calculate and update ETAs on barges in Oasis.
• Call dock representatives to solicit status for barges prior to arriving port.
• Tender barges upon arrival in port as required.
• Document all pertinent trip information and complete reports and written turnover plans for shift relief.
• Coordinate trip requirements including but not limited to
• Notify the Coast Guard and/or the Dept. of Homeland Security of hazardous cargo, etc.
• Communicate delays to Sales and customers.
• Monitor heating orders.
• Ensure appropriate traffic is correctly entered into Oasis.
• Act as ship agent (cleaning, fueling) when required.
• Assess all criteria to determine shore tankermen service.
• Determine proper resources and facilitate conference calls and action plans for operational concerns including but not limited to EMR resolution, vessel repairs with M&R, crewing deficiencies, etc.
• All other duties as assigned.

Skills

Attention to detail

Communication skills

Multi-tasking

Office equipment

Organizational skills

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Job description

Overview

Facilitate the communication of information between Vessel Operations Management, the Captain/Pilot of the vessel, the Maintenance department representatives, Schedulers, other Sales Department representatives, Customer Dock representatives and third-party providers for services such as shore tankering and spot horsepower. Record events and prepare scheduled reports.

Responsibilities

• Answer incoming phone calls.
• Attend daily meetings as required.
• Review traffic for status, accuracy, and report any potential problems to the appropriate department.
• Assign primary vessel group as required.
• Confirm trip requirements are met.
• Assist in the coordination of barge preparation as required (stripping, cleaning, repairs, etc.).
• Assist in the facilitating any action plans developed to address a problem.
• Coordinate horsepower requirements with the Scheduler or Scheduling Manager.
• Coordinate and hire spot horsepower, as directed by the Scheduler, through approved outside vendors (as required).
• Coordinate and hire shore tankering services, as directed by the Captain/Pilot or Scheduler, through approved outside vendors (as required).
• Schedule barges as directed.
• Send vessel orders as directed.
• Coordinate fleet departures/arrivals.
• Calculate and update ETAs on barges in Oasis.
• Call dock representatives to solicit status for barges prior to arriving port.
• Tender barges upon arrival in port as required.
• Document all pertinent trip information and complete reports and written turnover plans for shift relief.
• Coordinate trip requirements including but not limited to
• Notify the Coast Guard and/or the Dept. of Homeland Security of hazardous cargo, etc.
• Communicate delays to Sales and customers.
• Monitor heating orders.
• Ensure appropriate traffic is correctly entered into Oasis.
• Act as ship agent (cleaning, fueling) when required.
• Assess all criteria to determine shore tankermen service.
• Determine proper resources and facilitate conference calls and action plans for operational concerns including but not limited to EMR resolution, vessel repairs with M&R, crewing deficiencies, etc.
• All other duties as assigned.

Qualifications

• Follow procedures and verbal/written instructions.
• Organized, detail-oriented and accurate.
• Self-motivated and multi-task oriented.
• Strong written and verbal communication skills.
• Ability to operate standard office equipment such as a personal computer.
• Identify and review upcoming requirements (orders).

Education:

High school diploma or formal training required; college degree preferred.

Experience:

Prefer minimum 1 year logistics or maritime experience.