Customer Service Representative

Kirby Corporation; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Kirby Corporation in Houston, TX seeks a logistics coordinator to facilitate information flow between Vessel Operations Management, vessel crews, maintenance representatives, schedulers and customers while recording events and preparing scheduled reports.

You will handle incoming calls, attend daily meetings, review traffic status, coordinate barge prep and resource needs, arrange shore tankering and spot horsepower through approved vendors, schedule barges, and document trip information with

Qualifications

• Follow procedures and verbal/written instructions.
• Organized, detail-oriented and accurate.
• Self-motivated and multi-task oriented.
• Strong written and verbal communication skills.
• Ability to operate standard office equipment such as a personal computer.
• Identify and review upcoming requirements (orders).

Responsibilities

• Answer incoming phone calls.
• Attend daily meetings as required.
• Review traffic for status, accuracy, and report any potential problems to the appropriate department.
• Assign primary vessel group as required.
• Confirm trip requirements are met.
• Assist in the coordination of barge preparation as required (stripping, cleaning, repairs, etc.).
• Assist in the facilitating any action plans developed to address a problem.
• Coordinate horsepower requirements with the Scheduler or Scheduling Manager.
• Coordinate and hire spot horsepower, as directed by the Scheduler, through approved outside vendors (as required).
• Coordinate and hire shore tankering services, as directed by the Captain/Pilot or Scheduler, through approved outside vendors (as required).
• Schedule barges as directed.
• Send vessel orders as directed.
• Coordinate fleet departures/arrivals.
• Calculate and update ETAs on barges in Oasis.
• Call dock representatives to solicit status for barges prior to arriving port.
• Tender barges upon arrival in port as required.
• Document all pertinent trip information and complete reports and written turnover plans for shift relief.
• Coordinate trip requirements including but not limited to
• Notify the Coast Guard and/or the Dept. of Homeland Security of hazardous cargo, etc.
• Communicate delays to Sales and customers.
• Monitor heating orders.
• Ensure appropriate traffic is correctly entered into Oasis.
• Act as ship agent (cleaning, fueling) when required.
• Assess all criteria to determine shore tankermen service.
• Determine proper resources and facilitate conference calls and action plans for operational concerns including but not limited to EMR resolution, vessel repairs with M&R, crewing deficiencies, etc.
• All other duties as assigned.

Skills

Organized

Detail-oriented

Written & verbal comms

Self-motivated

Multi-tasking

MS Office

Order review

Education

High school diploma

College degree preferred

Job description

Overview

Facilitate the communication of information between Vessel Operations Management, the Captain/Pilot of the vessel, the Maintenance department representatives, Schedulers, other Sales Department representatives, Customer Dock representatives and third-party providers for services such as shore tankering and spot horsepower. Record events and prepare scheduled reports.

Responsibilities

• Answer incoming phone calls.
• Attend daily meetings as required.
• Review traffic for status, accuracy, and report any potential problems to the appropriate department.
• Assign primary vessel group as required.
• Confirm trip requirements are met.
• Assist in the coordination of barge preparation as required (stripping, cleaning, repairs, etc.).
• Assist in the facilitating any action plans developed to address a problem.
• Coordinate horsepower requirements with the Scheduler or Scheduling Manager.
• Coordinate and hire spot horsepower, as directed by the Scheduler, through approved outside vendors (as required).
• Coordinate and hire shore tankering services, as directed by the Captain/Pilot or Scheduler, through approved outside vendors (as required).
• Schedule barges as directed.
• Send vessel orders as directed.
• Coordinate fleet departures/arrivals.
• Calculate and update ETAs on barges in Oasis.
• Call dock representatives to solicit status for barges prior to arriving port.
• Tender barges upon arrival in port as required.
• Document all pertinent trip information and complete reports and written turnover plans for shift relief.
• Coordinate trip requirements including but not limited to
• Notify the Coast Guard and/or the Dept. of Homeland Security of hazardous cargo, etc.
• Communicate delays to Sales and customers.
• Monitor heating orders.
• Ensure appropriate traffic is correctly entered into Oasis.
• Act as ship agent (cleaning, fueling) when required.
• Assess all criteria to determine shore tankermen service.
• Determine proper resources and facilitate conference calls and action plans for operational concerns including but not limited to EMR resolution, vessel repairs with M&R, crewing deficiencies, etc.
• All other duties as assigned.

Qualifications

• Follow procedures and verbal/written instructions.
• Organized, detail-oriented and accurate.
• Self-motivated and multi-task oriented.
• Strong written and verbal communication skills.
• Ability to operate standard office equipment such as a personal computer.
• Identify and review upcoming requirements (orders).

Education

High school diploma or formal training required; college degree preferred.

Experience

Prefer minimum 1 year logistics or maritime experience.