Customer Service Representative

Greene, Tweed & Co Limited; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Flexible spending accounts

Health savings account

401k plan

Life and disability insurance

Tuition assistance

Job summary

Greene Tweed is seeking a sales/order specialist to ensure accurate quote and order processing for Corporate Accounts. This role acts as the first point of contact for orders, deliveries and pricing, coordinating with internal GT functions to protect and grow harvest business.

You will follow up quotes, process RGA returns, and work with Finance on credit/invoice issues, while maintaining SAP master data and ensuring timely order fulfillment.

Qualifications

• Bachelor’s degree or related experience.
• Minimum 4 years sales/customer service B2B experience required.
• Strong communication skills – listening, verbal and written.

Responsibilities

• Provide timely and accurate processing of quotes and orders.
• Maintain SAP customer orders and master data accurately.
• Close harvest quotes and support growth of harvest business and new products.
• Coordinate internally with GT functions and externally with assigned accounts.
• Resolve credit and invoice issues with Finance.

Skills

B2B sales

communication

problem solving

detail oriented

ERP (SAP)

CRM software

Education

Bachelor's degree

Tools

SAP

CRM software

Job description

At Greene, Tweed, you'll find the cutting-edge technology, world-class polymer expertise and endless advancement opportunities you'd expect from a multi-national industry leader. You'll find them all in an environment that embraces diversity in people and opinions, moves decision making to the point of impact, and celebrates your success. If you enjoy continuous learning and are excited about working with and creating technological solutions, explore career opportunities with Greene, Tweed.

Job Summary

Under general sales supervision, this position will be responsible for ensuring the delivery of excellent sales and customer service through timely and accurate processing of quotes and subsequent orders through strong communication and coordination both externally with assigned accounts and internally with other GT functions. The primary focus of this role will be the protection and growth of harvest business at assigned Corporate Accounts. This role typically represents the first point of customer contact for inquiries related to customer orders, deliveries and pricing for Corporate Accounts.

Essential Duties/Responsibilities

• Where price lists, pricing tools or standard pricing exists, issue harvest and incremental quotations promptly to assigned customers.
• Follows up to close all harvest quotes generated verbally, via email or through SAP at assigned customers to ensure protection and growth of harvest business.
• Follows up to close selected incremental quotes generated verbally, via email of through GIP SAP at assigned customers to support proliferation of new products.
• Performs detailed contract review to ensure GT compliance with customer requirements.
• Accurate & timely entry of customer orders in SAP in accordance with established GT processes.
• Establish and maintain accurate SAP master data relating to order entry, such as customer master, pricing records, customer material information record, and customer hierarchy.
• Foster strong internal cross functional relationships through honest open communication to ensure on time order fulfillment.
• Process customer returns: RGA paperwork and manage open RGA.
• Resolve customers’ credit and invoice issues in conjunction with Finance department.

Required Minimum Qualifications

• Education/Certifications: Bachelor’s degree or related experience
• Skills and Experience: Minimum 4 years sales/customer service B2B experience required
• Ability to work under tight deadlines, both independently and as a team member.
• Strong problem solving skills
• Strong communication skills – listening, verbal and written.
• Strong attention to detail and time management skills.
• Highly proficient user of Enterprise Resource Planning (ERP) software desired
• Knowledge of customer relationship management (CRM) software preferred

Job Environment

Physical Requirements

• Standing Occasionally (16-45%)
• Sitting Frequently (46-100%)
• Lifting Up to 10lbs without assistance
• Carrying Up to 10lbs without assistance
• Walking Occasional (16-45%)
• Hearing Ability to detect noises with or without corrective device(s)
• Vision Clarity of vision, with or without corrective lenses

Mental Requirements

• Problem Solving Occasionally (16-45%)
• Making Decisions Ability to make decisions that have a moderate impact
• Supervise Rarely (0-15%)
• Interpret Data Occasionally (16-45%)
• Organize Frequently (46-100%)
• Read/Write Frequently (46-100%)
• Communication Frequently (46-100%)

Work Environment

• High Temperatures Rarely (0-15%)
• Low Temperatures Rarely (0-15%)
• Noises Moderate (business office with computers, printers and light office noises)
• Fumes Exposure Rarely (0-15%)

Required Minimum Qualifications

• This position requires U.S. Person status as defined by applicable law for authorized access to data controlled under the International Traffic in Arms Regulations (ITAR).
• A U.S. Person includes U.S. Citizens, U.S. Nationals, lawful permanent residents, and workers granted refugee or asylum status in the United States.
• Note: This Job Description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by the Supervisor. All requirements are subject to change and updates.
• We also provide eligible employees with a competitive benefits package that includes health insurance, flexible spending accounts, health savings account, 401k savings plan, life and disability insurance, tuition assistance and more, to meet the diverse needs of all employees and their family members.

Equal Opportunity Employer: Employment decisions are made without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other characteristic protected by federal law. If you require an accommodation during the interview process, please contact the HR Service Center at [e-mail].

Drug Free Workplace: Greene, Tweed is a Drug Free Workplace. Employment is contingent upon successful completion of a pre-employment drug screening and background investigation subject to federal, state, and local laws.

Where Inspiration Drives Innovation

At Greene Tweed we believe that our true capability as a technology-focused company comes from our employees. Every customer challenge is solved by a team, and members are engaged across departments. From engineering and manufacturing, to sales and marketing, we work together using cutting-edge technology to assess problems, recommend solutions, and bring them into reality. The tools of social business bring voices from around the world together in collaboration. And advanced capabilities such as FEA and state-of-the-art laboratories allow for comprehensive testing, analysis, and predictive modeling. Our manufacturing facilities expand the limits of possibility in fabrication. And embedded Lean Six Sigma upholds the highest levels of quality and efficiency during production. This process of development is fundamental to Greene Tweed’s ability to solve critical challenges. And it means going beyond the right tools, and seeking out the right people.