Customer Service Representative

TEKsystems; Houston (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

TEKsystems is seeking a fully remote customer service representative to manage customer account orders and product information. The candidate should have 3+ years of call center experience, strong B2B customer service skills, and a commitment to providing a high-quality customer experience. Competitive pay and immediate benefits are offered in this contract-to-hire position.

Benefits

401(k) with pre-tax and Roth contributions

Medical, dental & vision insurance

Short and long-term disability

Employee Assistance Program

Paid Time Off (PTO)

Qualifications

• 3+ years of call center experience.
• Experience with order processing through ERP systems.
• Ability to work in a fast-paced environment.

Responsibilities

• Support high-end customers with purchase orders for specialty products.
• Direct calls to the appropriate department.
• Meet defined metrics regarding talk time and accuracy.

Skills

B2B customer service

Strong communication skills

Job description

life insurance, sick time, 401(k), retirement plan

United States, Texas, Houston

TEKsystems is currently supporting a client in NJ for a fully remote customer service position. This role will be supporting customer account orders and general product information to maintain a high quality customer experience. Applicants with business to business customer service and order processing experience are encouraged to apply.
*Description:*

* Answer and support high-end customers with purchase orders for specialty products
* Accurately enter customer order information to internal database
* Direct calls as appropriate to correct department or individual within company.
* Effectively meet all defined metrics regarding talk time and accuracy
* Communicate effectively with customer to provide a high quality experience
*Qualifications:*

* 3+ years of call center experience
* B2B customer service skills
* Order processing through an ERP system
* Ability to work in a face paced environment
* Strong communication skills
*Additional Details:*
- Schedule: Monday-Friday
- Shift: 11:30am-8pm EST (8:30am-5pm PST)
- Training hours- 9am-5:30pm EST (6am-2:30pm PST), training will last for approximately 2 months.
- Contract-to-hire opportunity
- Full benefits and 401K immediately upon starting
- Ability to learn and grow with a dynamic team
*Pay and Benefits*
The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Jun 6, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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