Customer Service Representative

Westlake Canada Inc; Houston (TX); On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Structured Retirement Savings

Bonus programs

Fitness reimbursement

Tuition reimbursement

Employee assistance

Vacation scholarship

Training & development

Community involvement

Job summary

Westlake Chemical in Canada is seeking an Inside Sales/Customer Service professional to process and track orders received via multiple channels. You will liaise with internal departments to communicate shipment schedules, handle inquiries about shortages, back orders, and quality issues, and ensure proper documentation is filed in accordance with SOX policies.

You will input orders into JDE with attention to prices, terms, and customer-specific instructions, maintain price books, and keep

Qualifications

• 5-7 years of Inside Sales/Customer Service experience.
• Preferably in a manufacturing environment.
• Post-secondary education in business management or equivalent field of study preferred.
• JDE or other mainline ERP such as SAP.

Responsibilities

• Input orders into JDE relating to prices, terms of sale, product, quantity, ship-to and customer instructions.
• Complete all necessary paperwork required per sales orders.
• Maintain system accuracy on all sales orders and back orders and update dates accordingly.
• Coordinate with Customer Service to maintain service levels and ensure SOX compliance.

Skills

Inside Sales/Customer Service

ERP knowledge

Education

Post-secondary education in business management

Tools

JDE

SAP

Job description

Why choose Westlake Pipe & Fittings?

Benefits Day 1!

• Structured Retirement Savings Plan: The Company will match your contributions up to a certain percentage.
• Quarterly Bonus Programs Annual Incentive bonus
• Fitness Reimbursement Program: The Company will reimburse up to 50%.
• Tuition Reimbursement Program
• Employee Assistance Program
• Vacation Scholarship Program
• Training & Development - Access to multiple platforms of learning (online, in person, 3rd party training institutions)
• Community Relations - We support and encourage our employees to volunteer their time and efforts in worthwhile causes and donate funds to assist various charitable groups.

Position Summary:

Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to our customers by serving as a liaison with internal departments. Handles all customer inquiries via phone, fax, email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc. Processes all documentation required and maintains files in accordance with SOX compliance and departmental policies.

Duties and Responsibilities:

Accurately manages the order inputting process into JDE as it relates to prices, terms of sale, product, quantity, ship to- sold to and customer's special instructions, etc.

Completes all necessary paperwork required per sales orders.

Maintains system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enters appropriate reason code.

Participates with Customer Service Team to maintain call service standards Ensures SOX compliance process processes are followed and necessary documents are verified and kept on file as needed.

Maintains customer files including pricing data, payment and delivery terms, vendor control maintenance sheets, sample requests, etc.

Works with internal supply chain departments to keep customers updated as to their order status if changes occur in a pro-active manner.

Also ensures product knowledge stays up to date on current and future products.

May coordinate truck delivers at certain locations with Traffic department.

Coordinates returned goods from customer with Sales Representative / manager's approval.

Completes all product returns or invoice adjustments in a timely manner ensuring accurate reason codes are applied in JDE and appropriate forms and completed per department process.

Maintains daily contact with Sales Representative regarding pricing inquires, discrepancies on customer's purchase orders and updates on customer order status Participates in inventory counts as required.

Maintains up to date price books and initiates all prices increases and ensures they are implemented in the invoicing system as assigned.

Initiates outgoing calls to current and prospective customers to maximize weekly order file.

Reports competitive activities to Sales team and processes requests for samples.

Education and Certifications:

5-7 years of Inside Sales/Customer Service experience.

Preferably in a manufacturing environment.

Post-secondary education in business management or equivalent field of study preferred.

JDE or other mainline ERP such as SAP.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

Westlake is a global manufacturer and supplier of materials and innovative products that enhance life every day. Headquartered in Houston, with operations in Asia, Europe and North America, we provide the building blocks for vital solutions - from housing and construction, to packaging and healthcare, to automotive and consumer.

For more information, visit the company's web site at www.westlake.com.

Westlake (NYSE: WLK) is a global diversified industrial company that manufactures and supplies essential products that enhance the daily lives of people around the globe. Our products, now under a One Westlake brand, supply the necessary building blocks for everyday products across housing and infrastructure, packaging and healthcare, and automotive and consumer goods.

Consumers gain the benefits of materials Westlake produces in products such as food packaging, medical devices, soaps and detergents, car interiors, fashion, toys, shoes, furniture, electronics, siding, stone veneer, windows, outdoor living, roofing, and pipe & fittings.

Westlake is proud to contribute to driving a sustainable future through the creation of essential products that are Enhancing Your Life Every Day®.

To view other career opportunities at Westlake and our family of companies, visit https://westlaketalent.com