Associate Customer Service- Contract

Westlake Canada Inc; Houston (TX); Sur place; CAD 55 000 - 70 000; Plein temps

Résumé du poste

Westlake Chemical in Canada is seeking an experienced Inside Sales/Customer Service professional to process and track orders received by phone, fax, EDI or mail. You will liaise with internal departments to communicate shipment and delivery schedules and respond to inquiries regarding orders, shortages, and late shipments.

You will input orders in JDE, maintain pricing and terms, ensure SOX compliance, keep accurate files, and coordinate with Sales, Traffic and supply chain to keep customers

Qualifications

• 5-7 years inside sales/customer service experience, preferably in manufacturing.
• Post-secondary education in business management or equivalent field of study.
• Experience with JDE or SAP ERP systems.

Responsabilités

• Accurately inputs and manages orders in JDE including prices, terms, products, quantities, and special instructions.
• Maintains pricing data, payment terms, vendor controls, and file accuracy per SOX and internal policies.
• Communicates shipment schedules and order status with customers and internal teams.
• Coordinates with Traffic, Sales and Supply Chain to keep customers updated on changes.
• Handles returns, invoice adjustments, and price change implementations in invoicing system.
• Initiates outbound calls to customers to grow weekly order file and reports competitive activity.

Connaissances

Order processing

Customer service

SOX compliance

ERP knowledge

Communication skills

Formation

Business management degree

Equivalent field of study

Outils

JDE

SAP

Description du poste

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.

Position Summary:

Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to our customers by serving as a liaison with internal departments. Handles all customer inquiries via phone, fax, email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc. Processes all documentation required and maintains files in accordance with SOX compliance and departmental policies.

Duties and Responsibilities:

Accurately manages the order inputting process into JDE as it relates to prices, terms of sale, product, quantity, ship to- sold to and customer’s special instructions, etc. Completes all necessary paperwork required per sales orders. Maintains system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enters appropriate reason code. Participates with Customer Service Team to maintain call service standards Ensures SOX compliance process processes are followed and necessary documents are verified and kept on file as needed. Maintains customer files including pricing data, payment and delivery terms, vendor control maintenance sheets, sample requests, etc. Works with internal supply chain departments to keep customers updated as to their order status if changes occur in a pro-active manner. Also ensures product knowledge stays up to date on current and future products. May coordinate truck delivers at certain locations with Traffic department. Coordinates returned goods from customer with Sales Representative / manager’s approval. Completes all product returns or invoice adjustments in a timely manner ensuring accurate reason codes are applied in JDE and appropriate forms and completed per department process. Maintains daily contact with Sales Representative regarding pricing inquires, discrepancies on customer’s purchase orders and updates on customer order status Participates in inventory counts as required. Maintains up to date price books and initiates all prices increases and ensures they are implemented in the invoicing system as assigned. Initiates outgoing calls to current and prospective customers to maximize weekly order file. Reports competitive activities to Sales team and processes requests for samples.

Education and Certifications:

5-7 years of Inside Sales/Customer Service experience. Preferably in a manufacturing environment. Post-secondary education in business management or equivalent field of study preferred. JDE or other mainline ERP such as SAP.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

Westlake is a global manufacturer and supplier of materials and innovative products that enhance life every day. Headquartered in Houston, with operations in Asia, Europe and North America, we provide the building blocks for vital solutions - from housing and construction, to packaging and healthcare, to automotive and consumer. For more information, visit the company's web site at www.westlake.com. Westlake (NYSE: WLK) is a global diversified industrial company that manufactures and supplies essential products that enhance the daily lives of people around the globe. Our products, now under a One Westlake brand, supply the necessary building blocks for everyday products across housing and infrastructure, packaging and healthcare, and automotive and consumer goods. Consumers gain the benefits of materials Westlake produces in products such as food packaging, medical devices, soaps and detergents, car interiors, fashion, toys, shoes, furniture, electronics, siding, stone veneer, windows, outdoor living, roofing, and pipe & fittings. Westlake is proud to contribute to driving a sustainable future through the creation of essential products that are Enhancing Your Life Every Day. To view other career opportunities at Westlake and our family of companies, visit https://westlaketalent.com