Customer Service Representative

Howmet Aerospace Inc.; Honolulu (HI); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid holidays and vacation

Job summary

Howmet Fastening Systems (HFS), part of Howmet Aerospace, seeks a Customer Service Representative in Torrance, CA. The role acts as a liaison between customers and the company to facilitate sales and resolve account or service problems.

Responsibilities include quoting, data entry, order processing, handling complaints, coordinating with Shipping, Planning, Engineering and Quality, preparing large spreadsheets, processing RMAs, and ensuring accurate records and timely communication.

Qualifications

• 3+ years of customer service or sales experience, preferably in manufacturing.
• Strong interpersonal and communication skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Typing speed of 50+ words per minute.
• Familiarity with HFS systems (COP, CPQ, GCS).
• Fluency in reading, writing, and understanding English.

Responsibilities

• Daily interaction with customers: prepare and manage quotes, perform data entry, and follow up on customer orders.
• Handle customer complaints professionally and timely to ensure satisfaction.
• Train and mentor other CSRs on daily activities including RFQs and proper formatting.
• Process strategic quotes for RFQs and work directly with Product Managers, Buyers, and Account Managers.
• Act as liaison between customers and internal departments such as Shipping, Planning, Engineering, and Quality.
• Prepare and coordinate large spreadsheets/LTAs for the Customer Support team.
• Accept orders, book them to applicable locations, and manage item master updates, cancellations, reschedules, and quantity changes.
• Perform contract review and follow all sales procedures as required.
• Maintain organized sales files containing purchase orders, sales orders, changes, notices, and correspondence.
• Handle initial rejected parts or paperwork, coordinate with Quality, and issue RMAs when necessary.
• Work with Howmet Credit on past dues invoices or short pays and initiate credit/debit memos as required.
• Obtain product knowledge of HFS offerings, including conversions, substitutions, and competitor products.
• Occasionally visit assigned customers with coordination of Account Manager and Team Leader.
• Understand customer terms, conditions, long‑term agreements, and related contract language.
• Support other department team members in their absence when required.
• Work independently with minimum supervision, managing a fast‑paced environment and stressful situations.
• Maintain excellent organization and time‑management skills.

Skills

Customer service

Interpersonal skills

MS Office

Typing 50 wpm

HFS systems

English fluency

Distributor knowledge

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Customer Service Representative – Torrance, CA

Howmet Fastening Systems (HFS), part of Howmet Aerospace, seeks a Customer Service Representative in Torrance, CA. The role performs customer service duties in accordance with department and company objectives, acting as a liaison between customers and the company to facilitate sales and resolution of account or service problems.

Responsibilities

• Daily interaction with customers: prepare and manage quotes, perform data entry, and follow up on customer orders.
• Handle customer complaints professionally and timely to ensure satisfaction.
• Train and mentor other CSRs on daily activities including RFQs and proper formatting.
• Process strategic quotes for RFQs and work directly with Product Managers, Buyers, and Account Managers.
• Act as liaison between customers and internal departments such as Shipping, Planning, Engineering, and Quality.
• Prepare and coordinate large spreadsheets/LTAs for the Customer Support team.
• Accept orders, book them to applicable locations, and manage item master updates, cancellations, reschedules, and quantity changes.
• Perform contract review and follow all sales procedures as required.
• Maintain organized sales files containing purchase orders, sales orders, changes, notices, and correspondence.
• Handle initial rejected parts or paperwork, coordinate with Quality, and issue RMAs when necessary.
• Work with Howmet Credit on past dues invoices or short pays and initiate credit/debit memos as required.
• Obtain product knowledge of HFS offerings, including conversions, substitutions, and competitor products.
• Occasionally visit assigned customers with coordination of Account Manager and Team Leader.
• Understand customer terms, conditions, long‑term agreements, and related contract language.
• Support other department team members in their absence when required.
• Work independently with minimum supervision, managing a fast‑paced environment and stressful situations.
• Maintain excellent organization and time‑management skills.

Qualifications

• At least 3 years of customer service or sales experience, preferably in a manufacturing environment.
• Strong interpersonal and communication skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Typing speed of 50+ words per minute.
• Familiarity with HFS systems (COP, CPQ, GCS) preferred.
• Fluency in reading, writing, and understanding English.
• Strong problem‑solving, organizational, and time‑management skills.
• Knowledge of distributor accounts and distributor agreements and procedures.
• Legal authorization to work in the United States; verification of employment eligibility required at hire.
• Position involves access to export‑controlled items; applicant must be able to lawfully obtain such access.
• Visa sponsorship is not available.

Benefits and Salary

• Salary range: $50,000 to $60,000.
• Competitive wages.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Excellent 401(k) matching program.
• Paid holidays and vacation.

Equal Employment Opportunity Statement

Howmet is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics. If you need assistance to complete your application due to a disability, please email [e-mail].