Manufacturing Customer Service & RFQ Specialist

Howmet Aerospace Inc.; Honolulu (HI); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid holidays and vacation

Job summary

Howmet Fastening Systems (HFS), part of Howmet Aerospace, seeks a Customer Service Representative in Torrance, CA. The role acts as a liaison between customers and the company to facilitate sales and resolve account or service problems.

Responsibilities include quoting, data entry, order processing, handling complaints, coordinating with Shipping, Planning, Engineering and Quality, preparing large spreadsheets, processing RMAs, and ensuring accurate records and timely communication.

Qualifications

• 3+ years of customer service or sales experience, preferably in manufacturing.
• Strong interpersonal and communication skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Typing speed of 50+ words per minute.
• Familiarity with HFS systems (COP, CPQ, GCS).
• Fluency in reading, writing, and understanding English.

Responsibilities

• Daily interaction with customers: prepare and manage quotes, perform data entry, and follow up on customer orders.
• Handle customer complaints professionally and timely to ensure satisfaction.
• Train and mentor other CSRs on daily activities including RFQs and proper formatting.
• Process strategic quotes for RFQs and work directly with Product Managers, Buyers, and Account Managers.
• Act as liaison between customers and internal departments such as Shipping, Planning, Engineering, and Quality.
• Prepare and coordinate large spreadsheets/LTAs for the Customer Support team.
• Accept orders, book them to applicable locations, and manage item master updates, cancellations, reschedules, and quantity changes.
• Perform contract review and follow all sales procedures as required.
• Maintain organized sales files containing purchase orders, sales orders, changes, notices, and correspondence.
• Handle initial rejected parts or paperwork, coordinate with Quality, and issue RMAs when necessary.
• Work with Howmet Credit on past dues invoices or short pays and initiate credit/debit memos as required.
• Obtain product knowledge of HFS offerings, including conversions, substitutions, and competitor products.
• Occasionally visit assigned customers with coordination of Account Manager and Team Leader.
• Understand customer terms, conditions, long‑term agreements, and related contract language.
• Support other department team members in their absence when required.
• Work independently with minimum supervision, managing a fast‑paced environment and stressful situations.
• Maintain excellent organization and time‑management skills.

Skills

Customer service

Interpersonal skills

MS Office

Typing 50 wpm

HFS systems

English fluency

Distributor knowledge

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Howmet Fastening Systems (HFS), part of Howmet Aerospace, seeks a Customer Service Representative in Torrance, CA. The role acts as a liaison between customers and the company to facilitate sales and resolve account or service problems.

Responsibilities include quoting, data entry, order processing, handling complaints, coordinating with Shipping, Planning, Engineering and Quality, preparing large spreadsheets, processing RMAs, and ensuring accurate records and timely communication.