Customer Service Rep II

Motion; Dayton (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare options

401(k) plan

Tuition reimbursement

Vacation pay

Sick leave

Holiday pay

Job summary

Motion Industries is seeking a Customer Service Representative II in Dayton, OH to determine and meet customer expectations. You will respond to inquiries, provide quotes, and handle order entry while supporting specific customers and mentoring newer reps.

The role emphasizes reliability, strong communication, and multi-tasking in a fast-paced environment, with opportunities to influence pricing and drive process improvements.

Qualifications

• High school diploma or GED required with 3–5 years of related customer service experience.
• Strong communication, organization, and time-management skills are essential.
• Proven reliability, attention to detail, and ability to negotiate and resolve issues.

Responsibilities

• Respond to customer inquiries about products, provide quotes, and enter orders; handle more complex inquiries with experience.
• Place customer orders by phone, fax, email, or walk-in and ensure accurate entry.
• Influence gross profit through pricing within authorized parameters and adjust non-contract pricing when needed.
• Build relationships to drive repeat business and improve processes.
• Maintain inventory levels, expedite backorders, and prepare orders for shipment.
• Source products from branch, distribution center, or supplier inventories and determine cost-effective shipping methods.
• Handle customer returns when applicable and support specific customers.
• Assist less experienced representatives and resolve customer issues, including item location.

Skills

Reliability

Organization

Attention to detail

Communication

Time management

Computer skills

Negotiation

Product knowledge

Education

HS diploma or GED

3–5 years experience

Tools

Microsoft Office

CRM software

Order entry systems

Job description

Summary

Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).

Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).

Job Duties

• Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May support specific customer(s).
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• Performs other duties as assigned.

Education & Experience

• Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

Knowledge, Skills, Abilities

• Reliability, organization, and attention to detail required.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Strong computer skills.
• Strong negotiation skills.
• Basic product knowledge.

Company Information

• Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.