Customer Service Representative

Cornerstone Building Brands; Deer Lake (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

PTO

401k

Tuition reimbursement

Discount programs

Training and professional development

Job summary

Cornerstone Building Brands is seeking a Customer Service Representative in the United States to facilitate quotations, POs, and work orders while delivering prompt, courteous service.

You will maintain and grow sales from active and past customers and may prospect new business. Strong math, communication, and Microsoft Office skills are essential.

Qualifications

• Must have high math aptitude to calculate Sq Footage.
• Must have ability to multi-task, with high level of organization skills.
• Must have the ability to learn, comprehend, and apply training as well as use best judgement for case‑case scenarios.
• Ability to make proactive decisions based on customer needs.
• Proficient in the use of Microsoft Outlook, Word, Excel.
• Project management and negotiation skills.
• Strong oral and written communication skills are required.
• Ability to read building drawings.

Responsibilities

• Process quotations, purchase orders, and work orders in Oracle.
• Coordinate scheduling and deliveries for multiple plant sites.
• Provide product knowledge and customer support.
• Responsible for claims and account reconciliation and transactions.
• Respond promptly to customer inquiries and communicate with relevant teams.
• Answer inbound calls to assist with basic customer needs.
• Liaise between manufacturing and customers.
• Learn designated commercial/industrial product lines.
• Quote to assist Outside Sales.

Skills

Math aptitude

Multi-tasking

Training comprehension

Decision making

MS Office

Project management

Negotiation

Communication

Reading drawings

Education

Two-year post-secondary education preferred

Tools

Oracle

Microsoft Outlook

Microsoft Word

Excel

Job description

Job Description

he primary responsibility of the Customer Service Representative is to facilitate quality and accurate Quotations, Purchase Orders, and Work Orders to ensure customer expectations are exceeded as well as prompt, courteous and professional responses to customer requests. The Customer Service Representative tasked with maintaining and growing the level of sales from current active and past non-active customers, and is able and willing to prospect new business

ESSENTIAL FUNCTIONS/RESPONSIBILITIES

• Data entry and accuracy being measured for orders into Oracle
• Scheduling/delivery coordinating for multiple plant sites
• Product knowledge, answering questions for customer support
• Responsible for claims & account reconciliation and transactions
• Responsive for timely communication back to appropriate function
• Accepting inbound calls to assist with basic customer needs
• Liaison for manufacturing and customer
• Learning designated commercial/industrial product line
• Quoting to assist Outside Sales

Qualifications/Skills:

• Must have high math aptitude to calculate Sq Footage, to assist customers when ordering
• Must have ability to multi-task, with high level of organization skills
• Must have the ability to learn, comprehend, and apply training as well as use best judgement for case‑case scenarios
• Ability to make proactive decisions based on customer needs
• Proficient in the use of Microsoft Outlook, Word, Excel
• Project management and negotiation skills
• Strong oral and written communication skills are required
• Ability to read building drawings

Qualifications

Qualifications/Skills:

• Must have high math aptitude to calculate Sq Footage, to assist customers when ordering
• Must have ability to multi-task, with high level of organization skills
• Must have the ability to learn, comprehend, and apply training as well as use best judgement for case‑case scenarios
• Ability to make proactive decisions based on customer needs
• Proficient in the use of Microsoft Outlook, Word, Excel
• Project management and negotiation skills
• Strong oral and written communication skills are required
• Ability to read building drawings

Education/Additional Information:

• Minimum 2-year post-secondary education preferred;
• 2+ years of construction products sales experience plus, but not required
• Bilingual is a plus but not required
• Previous roofing and wall experience is a plus

Our salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. (Full‑time is defined as regularly working 30+ hours per week.)

#Fortify

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where welive, work and play. Full‑time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.

*Full‑time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

Cornerstone Building Brands is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E‑Verify Poster here. If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or [e-mail]. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or [e-mail]. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

All your information will be kept confidential according to EEO guidelines.

California Consumer Privacy Act (CCPA) of 2018

Must be at least 18 years of age to apply.

Note to External Recruiters

Cornerstone Building Brands does not accept unsolicited resumes and will not pay fees for any candidate submissions that were not expressly authorized.