Customer Service Representative

Cornerstone Building Brands; Bay City (MI); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical benefits starting day 1

Dental benefits starting day 1

Vision benefits starting day 1

Paid time off (PTO)

Paid holidays

Flexible spending account (FSA)

Life insurance

Long-term disability (LTD)

Short-term disability (STD)

401k

Employee assistance program (EAP)

Discount programs

Tuition reimbursement

Training

Professional development

Job summary

Cornerstone Building Brands is seeking a Customer Service Representative to facilitate quotes, orders, and work orders while delivering prompt and courteous service to customers. You will work to grow sales from current customers and may prospect new business.

The role requires data entry into Oracle, ability to read building drawings, and strong communication. Experience in construction products is a plus, with full-time hours and comprehensive benefits.

Qualifications

• Data entry with accuracy in orders into Oracle.
• Ability to read building drawings and perform basic calculations.
• Strong communication and organization skills.
• Proficient in Microsoft Outlook, Word, and Excel.

Responsibilities

• Process quotations, purchase orders, and work orders to meet customer expectations.
• Coordinate scheduling and deliveries for multiple plant sites.
• Provide product knowledge and support to customers.
• Handle claims and account reconciliation and transactions.
• Communicate timely with all relevant functions.
• Answer inbound calls and assist with basic customer needs.
• Liaise between manufacturing and customers.
• Provide quotes to assist Outside Sales.

Skills

Data entry

Scheduling

Customer service

Account reconciliation

Quoting

Communication

MS Office

Project management

Negotiation

Multi-tasking

Reading drawings

Education

Two-year post-secondary education

Roofing/wall experience

Bilingual a plus

Tools

Oracle

Job description

Sep 22, 2026

Job Description

The primary responsibility of the Customer Service Representative is to facilitate quality and accurate Quotations, Purchase Orders, and Work Orders to ensure customer expectations are exceeded as well as prompt, courteous and professional responses to customer requests. The Customer Service Representative tasked with maintaining and growing the level of sales from current active and past non-active customers, and is able and willing to prospect new business

ESSENTIAL FUNCTIONS/RESPONSIBILITIES

• Data entry and accuracy being measured for orders into Oracle
• Scheduling/delivery coordinating for multiple plant sites
• Product knowledge, answering questions for customer support
• Responsible for claims & account reconciliation and transactions
• Responsible for timely communication back to appropriate function
• Accepting inbound calls to assist with basic customer needs
• Liaison for manufacturing and customer
• Quoting to assist Outside Sales

Qualifications

• Must have high math aptitude to calculate Sq Footage, to assist customers when ordering
• Must have ability to multi-task, with high level of organization skills
• Must have the ability to learn, comprehend, and apply training as well as use best judgement for case-by-case scenarios
• Ability to make proactive decisions based on customer needs
• Proficient in the use of Microsoft Outlook, Word, Excel
• Project management and negotiation skills
• Strong oral and written communication skills are required
• Ability to read building drawings

Education/Additional Information

• Minimum 2-year post-secondary education preferred;
• 2+ years of construction products sales experience plus, but not required
• Bilingual is a plus but not required
• Previous roofing and wall experience is a plus

Additional Information

Our salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. (Full-time is defined as regularly working 30+ hours per week.)

#Fortify

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play.

• Full-time* team members receive** medical, dental and vision benefits starting day 1.
• PTO
• paid holidays
• FSA
• life insurance
• LTD
• STD
• 401k
• EAP
• discount programs
• tuition reimbursement
• training
• professional development

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

Cornerstone Building Brands is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster herealong with This Organizations Participation in E-Verify Poster here.

All your information will be kept confidential according to EEO guidelines.

California Consumer Privacy Act (CCPA) of 2018

Must be at least 18 years of age to apply.