Customer Service Representative

Americold Logistics, LLC.; Bloomingdale (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Americold Logistics, LLC. in Bloomingdale, IL is seeking a detail-oriented Customer Service/Clerical Associate to join our team. You will respond to inquiries, manage work orders, shipments, and inventory counts, and support account administration and billing processes.

You’ll liaise between customers and internal teams, schedule loads, process paperwork, verify invoices, maintain records, answer phones, and greet visitors. Occasional travel may be required.

Qualifications

• High school diploma or GED required.
• 0 years of experience in customer service or clerical work.
• Clear written and verbal communication.
• Accurate typing and data entry skills.
• Ability to resolve customer complaints efficiently.
• Familiarity with Warehouse Management Systems is a plus.

Responsibilities

• Respond to customer inquiries and complaints about orders, shipments, and inventory counts.
• Report customer feedback to management for improvement.
• Serve as liaison for account administration, invoicing, and credit changes.
• Prepare and process paperwork for customer work orders and special requests.
• Verify invoices to ensure proper billing.
• Schedule loads, maintain reports, and resolve order issues like damaged or short items.

Skills

Customer service

Clerical work

Data entry

Typing

Communication

Problem solving

Education

High school diploma or GED

Tools

Warehouse Management Systems

Microsoft Office Suite

Job description

What You’ll Do

You will respond to customer inquiries and complaints regarding work orders, shipments, and inventory counts while ensuring prompt and efficient service. You will act as a liaison between customers and internal teams to facilitate account administration, scheduling, and order processing, and provide clerical support including maintaining records and answering phones. Occasional travel by automobile and airplane may be required for business purposes.

Essential Functions

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.


• Report customer feedback to management for continuous improvement.


• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.


• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.


• Verify computer-generated invoices to ensure proper account billing.


• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.


• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.


• Other essential duties may be applicable and assigned as necessary.

What Experience and Education You Need

• High school diploma or general education degree (GED) required.


• Minimum 0 years of experience required in customer service or clerical work.


• Ability to communicate clearly with customers and team members in writing and verbally.


• Demonstrated ability to resolve customer complaints efficiently.


• Accurate typing and data entry skills.

What Could Set You Apart

• Ability to manage multiple tasks efficiently.


• Adaptability and initiative in dynamic work environments.


• Experience working with challenging customers.


• Understanding of customer product storage and handling requirements.


• Ability to collaborate effectively with colleagues and respond appropriately to feedback.


• Familiarity with Warehouse Management Systems.


• Familiarity with Microsoft Office Suite.


• Experience operating desktop computers.

Physical Requirements

• Requires several hours per day of sitting, getting up and down from chairs, reaching, and/or bending.


• Requires manual dexterity with normal hand and finger movements for typical office work, including the operation of computers, telephones, and similar equipment.


• Requires ability to comprehend and communicate with others verbally and/or in writing.


• May require travel by automobile and airplane for business.


• May require visits to warehouse operations in temperatures at or below freezing.


• May require the occasional lifting, carrying, positioning, and/or moving of objects weighing up to 20 pounds.

Americold is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability status, as a protected veteran or any other protected category under applicable federal, state and local laws. EOE/AA M/F/D/V.