Customer Service Representative

Surface Prep Supply Inc; Haines City (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Surface Prep Supply is seeking an experienced, dependable Customer Service Representative to assist customers and support daily store and warehouse operations.

This hands-on position is ideal for someone who enjoys helping customers, working as part of a team, and maintaining an organized and efficient workplace. You will handle product selection, sales transactions, order fulfillment, calls, emails, and inventory organization.

Qualifications

• High school diploma or equivalent.
• At least 2 years in customer service.
• Proficiency in Word and Excel.
• Strong written and verbal communication.
• Warehouse experience preferred.
• Experience with paints/coatings/sandblasting supplies.
• Valid driver's license and clean MVR.
• Able to work 8:00am–5:00pm.
• Must pass pre-employment screening.

Responsibilities

• Provide prompt, courteous service to customers.
• Assist with product selection, sales, and order fulfillment.
• Answer calls and emails and enter orders.
• Safely load/unload vehicles and minimize damage.
• Receive, organize, and store inventory.
• Maintain a clean, safe, orderly work environment.
• Develop knowledge of company products.
• Work independently and as part of a team.
• Assist with special projects and other duties.
• Help ensure high levels of customer satisfaction.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Bilingual Spanish

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Description

Surface Prep Supply is seeking an experienced, dependable Customer Service Representative to assist customers and support daily store and warehouse operations. This hands-on position is ideal for someone who enjoys helping customers, working as part of a team, and maintaining an organized and efficient workplace.

Primary Responsibilities

• Provide prompt, courteous, and knowledgeable service to customers.
• Assist customers with product selection, sales transactions, and order fulfillment.
• Answer telephone calls and emails and accurately enter customer orders into the computer system.
• Safely load and unload customer and delivery vehicles while minimizing product damage or loss.
• Receive, organize, and put away inventory in the store and warehouse.
• Maintain a clean, safe, and orderly work environment.
• Develop and maintain a strong working knowledge of the company's products.
• Work effectively both independently and as part of a team.
• Assist with special projects and other assigned duties.
• Help ensure a consistently high level of customer satisfaction.

Requirements

Required Qualifications

• High school diploma or equivalent
• At least two years of customer service experience.
• Proficiency in Microsoft Word and Excel.
• Strong verbal and written communication skills.
• Ability to organize work, manage priorities, and pay close attention to detail.
• Previous warehouse experience.
• Experience working with paint, coatings, sandblasting supplies, or related products.
• Valid driver's license and an acceptable motor vehicle record.
• Ability to work between 8:00 a.m. and 5:00 p.m., as scheduled.
• Ability to successfully complete the company's required pre-employment screening process.

Preferred Qualifications

• Previous forklift operating experience.
• Ability to communicate in both English and Spanish.

Physical Requirements

• The employee must be able to:
• Sit, stand, walk, and drive as required.
• Use hands and arms to reach, handle, and move products.
• Climb, balance, stoop, kneel, crouch, or crawl as necessary.
• Regularly lift and move materials weighing up to 50 pounds.
• Safely perform duties in both retail-store and warehouse environments.